Community Marketing Manager - Chick-fil-A
Torrance, CA 90504
About the Job
The Community Marketing Manager is a key member of the leadership team, responsible for community engagement, driving the restaurant's social media presence, event marketing, and catering operations for both Chick-fil-A South Bay and Chick-fil-A Redondo Beach. This role serves as the primary representative of the brand outside the restaurant, with the main objective of Creating Raving Fans.
The Community Marketing Manager will focus on building and maintaining a strong, positive presence through strategic brand marketing in the community and social media management, while leveraging analytics to track performance and sales growth. They will ensure content is engaging and aligns with the brand’s values. Additionally, the Community Marketing Manager oversees all catering initiatives, ensuring that Chick-fil-A’s quality standards are met in both production and delivery. They play a pivotal role in fostering team unity, ensuring operational excellence, and delivering high-quality products and services to our guests. This individual must have a passion for service, excellence, and building relationships with both the team and the community.
The Community Marketing Manager reports directly to the Chief of Staff and works closely with the Administration Team to create the best possible experience for guests and team members by demonstrating Care & Action.
Roles & Responsibilities:
Marketing & Community Engagement
- Develop and execute quarterly marketing strategies, promotions, and events to drive sales and customer engagement both in-restaurant and through social media platforms.
- Act as the primary brand ambassador, representing the business in the community, online, and through local relationships with schools, businesses, and organizations.
- Lead community engagement efforts and ensure brand values are reflected in all public-facing activities (events, promotions, donation requests, etc.).
- Track and report on sales performance and digital engagement metrics, including social media, catering orders, and customer recovery efforts.
Catering Operations & Event Management
- Oversee all catering operations, ensuring timely and accurate order fulfillment according to Chick-fil-A’s quality standards (food safety, delivery protocols, etc.).
- Manage catering calendar, coordinate large events, and ensure adequate supplies and staffing for successful execution.
- Continuously improve catering operations, fostering a "2nd Mile Service" culture with a focus on customer satisfaction and operational excellence.
Team Leadership & Operational Support
- Support and train the team, ensuring alignment with company goals and maintaining operational excellence.
- Collaborate with restaurant operations to drive in-store sales through upselling, sampling, and peak-time support.
- Monitor and ensure accuracy in marketing materials (menu boards, POP displays, pricing), and maintain inventory of catering and marketing supplies.
Customer Experience & Recovery
- Lead efforts to "wow" customers, both inside the restaurant and through direct recovery initiatives (including handling complaints and customer feedback).
- Track redemption rates for digital offers and promotions, ensuring timely follow-up and customer satisfaction.
Resource & Budget Management
- Manage budgets for marketing, catering operations, and community initiatives, ensuring efficient use of resources.
- Regularly review and report on performance, adjusting as needed to meet sales and operational goals.
Job Requirements:
- Must be at least 21 years old to drive the catering vehicle and meet insurance qualifications.
- Must have a minimum of 2 years of driving experience.
- Must be available to work at least three days per week, including Fridays and Saturdays.
- Must be available to work some evenings for events.
- Must be able to work a minimum of 15 hours per week; this is a part-time position.
Qualifications:
- High School graduate or higher
- College progression- Marketing/Business major preferred
- Proficient in Microsoft Office, Microsoft Excel, Microsoft Publisher
- Proficient in managing social media platforms – FaceBook, Yelp, Instagram, Google Ads, etc.Passion for community involvement
- Excellent communication skills
- Ability to work flexible hours, including weekends
Benefits:
- Flexible schedule
- Paid time off
- Health, dental, and vision insurance (please inquire for eligibility)
- 401k with matching (please inquire for eligibility)
- Paid training
- Employee discount
Location: Chick-fil-A South Bay 18200 Hawthorne Blvd, Torrance, CA 90504, USA
Don't miss this exciting opportunity to be a part of a loving and enthusiastic team at Chick-fil-A. Apply now!
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.