Community Manager - The Neiders Company

About us: 

The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.Our dedication to accountability and legendary customer service sets us apart in the industry, and we are seeking a dedicated and passionate Community Manager with a focus on accountability and legendary customer service to join our team in the affordable housing sector. 

Job Overview:

As the Community Manager, you will be responsible for overseeing the day-to-day operations of our residential properties, fostering a positive living experience for our residents, and ensuring the highest standards of service and accountability are achieved. The ideal candidate will have a strong background in property management, a commitment to excellence in customer service, and a genuine desire to make a difference in the lives of our residents.

Responsibilities:

1. Resident Relations and Customer Service:

• Cultivate a welcoming and inclusive community atmosphere by building strong relationships with residents and addressing their needs and concerns with empathy and professionalism.
• Implement strategies to enhance resident satisfaction and retention, including organizing community events, responding promptly to inquiries and maintenance requests, and actively seeking feedback.

2. Property Operations and Maintenance:

• Oversee all aspects of property maintenance, including routine inspections, repairs, and preventative maintenance initiatives, to ensure a safe, clean, and well-maintained living environment.
• Collaborate with maintenance staff and vendors to prioritize and address maintenance issues promptly while adhering to budgetary constraints and quality standards.

3. Leasing and Marketing:

• Manage the leasing process from initial inquiry to lease signing, including conducting property tours, screening prospective tenants, and facilitating lease agreements in compliance with fair housing regulations.
• Develop and implement marketing strategies to attract prospective residents, maximize occupancy rates, and achieve leasing goals, leveraging both traditional and digital marketing channels.

4. Financial Management and Accountability:

• Prepare and manage the property budget, monitoring revenue and expenses, and implementing cost-saving measures where appropriate.
• Ensure compliance with regulatory requirements and company policies related to financial reporting, rent collection, lease administration, and resident eligibility for affordable housing programs.

5. Team Leadership and Development:

• Provide leadership and guidance to onsite staff, including leasing consultants, maintenance technicians, and administrative personnel, fostering a collaborative and high-performing team culture.
• Conduct regular training sessions and performance evaluations to support professional development and ensure alignment with organizational goals and values.

Qualifications:

• Bachelor's degree in business administration, Real Estate, or related field preferred; equivalent combination of education and experience will be considered.
• Minimum of 3 years of experience in property management, with a focus on affordable housing or similar community-oriented environments.
• Strong commitment to accountability, integrity, and ethical conduct in all aspects of property management operations.
• Excellent interpersonal and communication skills, with a demonstrated ability to interact effectively with residents, staff, and external stakeholders from diverse backgrounds.
• Proven track record of delivering exceptional customer service and building positive relationships within a community setting.
• Knowledge of fair housing regulations, affordable housing programs, and property management software (e.g., Yardi) is highly desirable.
• Valid driver's license and reliable transportation required.

Benefits and Perks:

We recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of rewards to meet everyone’s needs including:

• Full suite of benefits, including Medical, Dental, Vision
• Matching 401K
• 15 days of PTO 
• 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving)
• Housing discounts at TNC properties
• Perks & Rewards through Nectar & Gifted
• Employee Assistance Program
• Opportunity for Advancement
• Supplementary Discounts through MetLife

Join our team and be part of a company that values accountability, integrity, and legendary customer service. If you are a dynamic community manager with a passion for providing exceptional living experiences, we want to hear from you!