Community Manager - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Reporting to Experience Services Manager

At JLL, it is our goal to provide enhanced workplace experiences that will be long remembered by our clients. This Client facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality mindset culture in the workplace. The community manager must exhibit exceptional colleague service, experience, communication skills and engagement.

Overall Role

A Community Manager is the host in the office for colleagues and guests - the dedicated, trusted advisor who can help with accessing site amenities, placing a work request, assistance with conference rooms when they have a VIP in the office, or a variety of other items that enhance the experience.

The Community Manager anticipates needs, paying close attention to the questions and requests that colleagues most often present so that they support their requests and needs.

The Community Manager helps the workplace run seamlessly so colleagues and guests are happy, feel welcome, have an enhanced experience, which allows colleagues to focus their time on their work instead of on administrative issues. This individual ensures that a seamless consistent level of service is provided at every user touchpoint.

Site Management

· Act as the Get Service Call Center Agent for the site.

· Triage all work requests to respective parties

· The single point of contact for Get Service requests, providing status updates as needed

· Manage all colleague inquiries and issues tactfully and confidently

· Conduct daily site walks to assess site and floor conditions

· Work with Conference Solutions to ensure meeting rooms and collaboration spaces are in ‘ready-to-use’ condition whenever unoccupied

· Provide support and backup for site facilities coordinator as needed

· Provide support and back up for Compass Conference Solutions team booking rooms, triaging colleague requests, and overall conference tasks i.e., food deliveries, conference room facilities requests, and room set up

· Ensure office, kitchenette, and pantry equipment is in good working condition.

· Liaise and work collaboratively with colleagues (FM, Engineering, Project Mgmt.) and vendors to support the functionality of the workspace – One Team

· Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations

Task/Responsibilities

· Ensure services are delivered within SLA’s and compliant with applicable laws, rules, and regulations

· Work with Client on colleague engagement initiatives – provide biweekly site tours for new hires, and assist with events as required

· Trusted advisor for all colleague and contractors provides connection to site resources, services, and amenities

· Consolidate all colleague issues and generate monthly report

· Monitor facilities email inbox where necessary

· Assist with badging process where necessary

Colleague Service & Communications

· Be recognized and identified as the go-to or host of the office

· Greet colleagues, using names when possible

· Visibly engaged

· To be attuned with colleagues, build meaningful relationships, and develop trusted advisor status with colleagues

· Share communications collaterals with the JLL team

· Receives and responds to all requests (verbal, email) or issues within one day of receipt, including a person

follow-up to ensure questions/requests are answered.

· Prioritize urgent issues / emails

· Provide intuitive workplace delivery, anticipating colleague needs

Internal JLL Duties

· Support the Employee Readiness workstream for transitions

· Onboarding support and Concierge – White Glove Onboarding Program

· Assist soft services program as needed

Administrative Dates

· Administer workplace policies (clean desk, appropriate use of space, etc.)

· Additional duties as assigned by Workplace / Facility Manager.

· Additional duties as assigned by Client

Candidate Qualifications

Experience · Bachelor’s degree or equivalent · 3 – 5 years prior experience in hospitality, tourism, events operations property management, or related profession Skills · Confident, friendly & engaging · Colleague focused mentality with a passion for hospitality · Excellent verbal and written communication skills, ability to communicate professionally at all levels · Meticulous with strong organizational and time management skills · Strong interpersonal skills and highly collaborative

· Proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio, and Outlook

Location:

On-site –Scottsdale, AZ

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.