Community Manager - Planet Interactive

Location: Remote
Pay: $35/hr
Duration: 24 months

Planet Interactive is looking for a Community Manager for one of our technology clients. This is a remote, 2-year contract role. Ideal candidate has community management and online moderation experience at a technology company.

Community Manager Responsibilities:

• Day-to-day management and monitoring of company’s online communities and forum

• Reply to customers to assist with their support and escalate issues as necessary.

• Share feedback and insights with team stakeholders

• Monitor community responses for quality assurance
• Escalate and bring customers feedback and needs to product owners

Community Manager Requirements:

• 2+ years community management and customer experience working with online communities and forums ideally at a technology company
• Passionate about customer experience and finding ways to solve customer issues and needs

• Creative thinker with the ability to take insights from customers and create new strategies and concepts to meet the needs of the community