Community Manager - Multi-Family/Residential - American Assets Trust, Inc.

• Oversees the daily transactions and tasks related to the financial operation of the community by collecting, posting, and depositing rent payments, fees, and/or other receivables. Reviews Aged Receivables report and prepares Notices to Pay Rent or Quit, Balance Due Notices, and/or any other notifications for residents (both current and former) who owe monies to the property. Ability to manage and maintain the AR below 3% monthly. The CM will also perform basic Accounting Month End (AME) practice to close the month.  This will require the strong ability to review, update, revise, and approve financial reports that reconcile with accounting so the property’s books are in balance prior to closing and forwarding the month.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. Thoroughly reviews current and former accounts with the Assistant Manager to ensure proper collections, including the preparation of files for eviction and/or collections. Follows the Company’s established procedures, inc. Federal/State/Regional/Local laws related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings. Reviews and processes collection accounts with 3rd party agency.
• Processes and/or oversees all resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the SODA (Security Deposit Accounting Disposition) within 21 calendar days, in accordance with established procedures and legal requirements.
• Reviews and approves all payables, such as invoices, check requests, and SODAs (Security Deposit Dispositions) for payment by reviewing approved proposals, contracts, ledgers, agreements, etc., in AVIDXchange. Ensures GL coding is done accurately, according to budget, to ensure timely approvals, clean GL’s, and proper disbursements. The CM will be capable of reviewing ledgers (both on the income and expense side) and understand the basis of credits and debits.
• Administers and performs entries into various property management software and completes transactions by entering all required fields correctly into programs such as MRI, On-Site, Building Links, Handitrack, etc. Audits will be required by the CM to ensure entries by others are correct for SOX compliance.
• Provides ongoing leadership, mentorship, and training to all team members, including new hires, temps, and/or seasonal employees on policies and procedures to ensure proper operations and promotes ongoing safety training. The CM will also be responsible for completing and administering performance evaluations for the team, including the Maintenance Manager, Assistant Manager, and Leasing Manager.
• Reviews leasing goals, specials, and targets with Leasing Manager, including review/approval of market rates, concessions, contests, etc. Reviews market surveys and market data to ensure property is being marketed and leased at highest gross potential rent. Ensures new rentals are being marketed effectively.  Reviews lease expiration reports with the Leasing Manager and Resident Services team, to ensure current rental rates, renewal conversion, and lease renewals are meeting property and budget goals. Ensures a high level of resident satisfaction during the resident life-cycle (eg: prospect, applicant, resident, former resident). Actively manages occupancy and leased percentages according to the school schedule of the private university, located across the street to ensure maximum revenue in the months of May-September.
• Proactively partners and works with the Maintenance Manager to ensure unit maintenance, repairs, replacements, and facility maintenance are being conducted, performed, and completed in a timely and professional manner. The CM will be responsible for the over-arching oversight of maintenance operations and facility operations and will include performing site inspections, unit inspections, joining in for bid walks, job walks (with vendors), and/or joining in on meetings during the Request for Proposal (RFP) process, completing vacant unit inspections, and ensuring compliance with contracts and vendor insurance. The CM will monitor open work orders, expired (or upcoming) maintenance contracts, assist with monitoring warranties, and will help to ensure the property is maintained in a Class-A manner. Heavy management and leadership with the maintenance team will be necessary in the months of May-September when the turnover rate is high (due to the student turnover). Additionally, the CM will ensure resident satisfaction as it pertains to the upkeep and maintenance in the unit and community. Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensure maintenance requests are handled expediently.
• Organizes and delegates daily work, coordinating maintenance and make-ready tasks with the maintenance manager, and manages the operation of the community in compliance with Company policies, procedures, and business practices.
• Thinks creatively to enhance resident experiences and additional revenue streams.

• High School Diploma or GED Required, bachelor’s degree preferred.
• Designations and/or Credentials from trade associations are preferred, such as the National Apartment Association (NAA), Institute of Real Estate Management (IREM), BOMA, CCIM, etc.
• Software experience with MRI, On-Site, LRO, Real Page solutions, and Building Links are a plus.
• Must have min. of 5 years’ experience working in residential property management.
• Must have min. of 3 years management experience.
• Must have excellent written and verbal communication skills.
• Must be highly organized and possess excellent interpersonal and customer service skills.
• Personable and positive attitude.
• Must be proficient in Microsoft Word, Excel and Outlook.
• Must have a valid driver’s license.

American Assets Trust, Inc (“AAT”) is a full service, vertically integrated and self-administered real estate investment trust, or REIT, headquartered in San Diego, California. The company has over 50 years of experience in acquiring, improving, developing and managing premier office, retail and residential properties throughout the United States in some of the nation’s most dynamic, high-barrier-to-entry markets primarily in Southern California, Northern California, Oregon, Washington and Hawaii.