Community Manager - The Michaels Organization

Our business is real estate, but our organization is so much more than bricks and mortar, beautiful buildings and well-managed properties. Our business is about people who need a place to call home and the people of Michaels who make it all happen.

Under the direction of the Assistant Community Director/Community Director, the Community Manager has full on-site responsibility for all community activities and ensures that the property or properties under his/ her supervision are maintained at all times to meet company standards.  The Community Manager will oversee all day-to-day operations, to include accounting, collections, customer service and staff management.  This is a full-time position that may include some evening and occasional weekend work. The Community Manager must set the example for their team, and provide exceptional customer service during daily interactions with the residents.

1. Is responsible for the day-to-day operations of the community
2. Manages the community staff, and exemplifies leadership and sound decision making skills
3. Responsible for employee selection, training and supervision of the Assistant Community Manager and Resident Specialist. Responsible for employee evaluation, development and progressive disciplinary action if necessary
4. Responsible for compliance with local, state, federal laws and regulations and military policies and procedures
5. Maintain a basic level of understanding of accounting, maintenance and repairs, human resources policies and current landlord-tenant law
6. Review and audit lease files; completes weekly payroll and reporting requirements (as applicable)
7. Supervise Process of daily receipts and bank deposits
8. Physically inspect the neighborhood on a routine basis, to include a weekly documented property inspection, to maintain corporate standards for curb appeal and landscape enhancement
9. Serves as the liaison with community agencies
10. Ensures timely follow up to resident concerns
11. Perform QC inspection of vacant units to ensure the quality of our product
12. Assist with the preparation of the yearly budget process
13. Perform other duties as assigned

Required Experience:

1. Minimum of one years multifamily property management experience, to include bookkeeping, leasing and customer service.
2. Minimum of 1 year of direct supervisory experience of 2 or more employees
3. Ability to establish a rapport with residents as well as cooperative working environment with staff
4. Must have excellent written and verbal communications skills and be detail oriented.
5. Must be self-motivated; possess a strong work ethic and supervisory skills.
6. Demonstrated ability to multi- task and handle pressure due to complexity and time sensitivity of assigned tasks and/or projects.

Required Education/Training:

1. Must have high school diploma or equivalent. Bachelor’s degree in Business or related field preferred. A PM certification or designation is preferred.
2. Must have good driving record, and able to pass drug and background check.
3. Knowledge of Microsoft Word, Excel and Yardi, or equivalent industry related software, as well as the ability to operate standard office equipment.
4. Must successfully complete all required courses, classes, and training provided by MMS.

Required Skills and Abilities:

1. Must be able to work as part of a team, as well as complete assignments independently.
2. Must be able to work in a fast-paced and customer service-oriented environment.
3. Perform duties under pressure and meet deadlines in a timely manner.
4. Exercise problem-solving skills.
5. Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.

Working Conditions:

1. Must be able to work 40 hours per week to include evenings, weekends and holidays if required for emergency or scheduled shifts.
2. The work is conducted in a typical office environment with temperature control, and natural and artificial light. Must be able to work outdoors, for occasional resident events.
3. Physical ability to stand/walk for long periods of time; lift boxes, move light furniture, shovel snow, etc. Must have the ability to visually inspect property, including grounds and building interiors as well as the ability to climb up and down stairs for tours and inspections.

Salary Range Information

The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Rewards & Benefits

We know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more:

• Help make the world a better place in a team-oriented environment.
• Grow with our organization through various professional development opportunities.
• Collaborate and thrive in a company culture where all are welcome

Michaels teammates make a difference in the lives of residents, colleagues, and the communities where we live and work every day.

Come join our team. You’re going to love it here!