COMMUNITY MANAGER III at Maiker Housing Partners

Job Location WESTMINSTER, CO

Position Type Full Time

Education Level High School

Job Category Management

DESCRIPTION:

We Are Maiker!!

Maiker Housing Partners is a progressive housing authority built to address 21st century challenges.

We are disrupting generational poverty through socially conscious community development.

We invest in the individual and collective power of our members so they can create the lives they aspire to live and build thriving communities for the future.

Housing

Need affordable housing?

Looking for housing assistance and resources in Adams County?

We currently have the opportunity to hire an Community Manager III.

Pay:

Our Community Manager III can expect to earn an annual salary of $77,000 to $82,000 depending on experience, education, and training.

Benefits:

As a Maiker employee you will receive a generous benefit package including:

• Twelve paid holidays
• Medical
• Dental
• Vision
• HAS or FSA accounts
• Company paid Life & AD&D insurance and Short-Term and Long-Term Disability
• 401(k) plan and PERA pension plan
• Accident, Critical Illness, Hospital Indemnity plans

What Will You Do?

The Community Manager III is responsible for full cycle property management job duties, including marketing and leasing, member management, regulatory compliance, financial management, reporting and data entry, and maintenance direction in coordination with the Regional Maintenance Supervisor. The Community Manager III completes these job duties or assigns to supervisors under their supervision and guidance.

The Community Manager III sets and meets goals and key performance indicators (KPIs), focused on NOI, occupancy, revenue, collection rate, member satisfaction, compliance requirements, employee satisfaction, cost savings initiatives, and response time to maximize property performance and support to members.

Properties aligned with the Property Rehabilitation Project have multi layers of funding that include HOME, Tax Credit, and Project Based Section 8 units. The Community Manager III manages larger, complex, layered subsidy communities, or manages portfolio initiatives that contribute to overall portfolio success such as training, cost savings pilot programs or compliance initiatives.

Marketing and Leasing

• Develop and implement marketing plan and leasing plan for community
• Direct marketing and management of all housing rental applications
• Interview prospective members, perform verifications for Low Income Housing Tax Credit Program, HUD 4350.3 Occupancy Handbook, HOME, and Project Based Section 8 program
• Lease apartments, showing prospective members apartment models and available apartments
• Provide resources on schools, shopping, recreational facilities, public transportation
• Collect security deposits, complete paperwork outlining conditions/terms of occupancy

Member Management

• Maintain occupancy and rent revenues
• Collect all rents including delinquent rents and maintain uncollected rents below 2-3%
• Investigate member complaints, inspect vacated apartments to assess repairs or maintenance
• Resolve member complaints concerning other members or visitors
• Adhere to all laws relative to multi-family housing including Fair Housing Act and ADA
• Partner with Maiker’s Family and Community Vitality (FCV) Team to create an environment of belonging and connection among community members
• Partner with Maiker’s FCV Team to work towards housing stability for all community members
• Where required, oversee the entire eviction process
• Direct, plan and implement member events and office themes with Assistant Community Manager and Leasing Consultant

Financial Management

• Achieve NOI at property
• Assist Maiker to achieve goals of entire property management group and other departments
• Present recommendations to DPO/MPO as needed to better maximize property performance
• Work with DPO/MPO to develop annual operating budget
• Obtain DPO/MPO approval before exceeding budgeted line items
• Prepare and submit all reports as required, including Monday Morning Reports, 4P reports, monthly financial reports, and market surveys
• Enter accurate and timely financial, community and member data into data management system

Maintenance

• Work with project development team and onsite renovations team
• In collaboration with Manager of Maintenance Operations, direct and coordinate activities of maintenance staff engaged in repairing plumbing or electrical malfunctions, painting apartments or buildings, and performing landscaping or gardening work
• Arrange for outside personnel to perform maintenance, as needed
• Arrange for other site related services such as extermination or carpet cleaning
• Inspect all apartments delivered by the maintenance staff as ready
• Make final determination if apartment meets Maiker standards and is ready to rent
• Maintain and monitor “Make Ready Board” and Community Key Control system
• Survey exterior of community to ensure quality standards are met
• Record deviancies and write work orders to address discovered needs

Staff Management

• Manage, direct and coordinate efforts of staff; hire, schedule, train, evaluate, promote, counsel, and discipline associates
• Perform and supervise all functions of Assistant Community Manager and Leasing Consultant, as needed
• Monitor the final outcome of tasks delegated to community staff
• Lead daily 10 minute stand up meetings or other forms of communication with the entire team
• Adhere to and hold team accountable for Maiker Standards of Performance
• Provide frequent feedback and coaching, conduct annual performance review for direct reports

What We Need From You:

Education and Experience

• High School degree or equivalent education level
• 5+ years of experience as a Community/Property Manager in Affordable Housing
• Certifications, such as CAM, CAPS or CPM are very desirable
• Affordable housing program expertise
• 5+ years of affordable housing leasing experience
• 5+ years of management/supervisory experience
• Experience with budgeting and property cost control and proactive budget management
• Proficiency with MS Office Word, Excel, and Outlook
• Working knowledge of Yardi Property Management softwareBilingual in Spanish/English preferred

Knowledge and Skills

• Demonstrated success as a Community Manager 2
• Excellent listening, verbal, and written communication skills
• Excellent organizing and planning skills, with ability to manage multiple projects and priorities
• Detailed, accurate, and consistently meets deadlines
• Excellent customer service skills
• Strong mathematical skills including fractions, decimals, percentages, and ratios
• Defines problems, collects data, establishes facts, and draws valid conclusions
• Understands and interprets technical procedures and governmental regulations
• Manages for results, holds team accountable and provides resources and support
• Exceptional teamwork, involves others in decision making process when necessary
• Flexible and open to new ideas and responsibilities, handles pressure, adjusts to changing needs

Physical Requirements and Working Conditions

• Regular computer use throughout the day, ability to sit for lengthy periods of time
• Stand and walk on hard surfaces, and go up and down stairs
• Lift/push/pull/carry various objects of 10 – 20 lbs. frequently and 30 – 40 lbs. occasionally
• Reach to shoulder level and above, and bend at the hips and knees
• The employee is regularly exposed to outdoor weather conditions while performing their job
• The noise level in the work environment is usually moderate

Applicants who are authorized to work in the US will only be considered for this position. Maiker Housing Partners is an Equal Opportunity Employer.

QUALIFICATIONS

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