Community Liaison - Varco Home Health and Hospice

Job Overview:

We are seeking a compassionate Patient Liaison to join our care team. This role requires a unique blend of emotional intelligence, exceptional conversational skills, clear and effective communication, and persuasive abilities. 

Key Responsibilities:
 

• Family Support and Education: Act as the primary point of contact for families, providing them with empathetic support and accurate information about hospice care options, benefits, and limitations.
• Conversational Skills: Utilize exceptional conversational skills to engage in sensitive discussions with families about end-of-life care, addressing their concerns and fears in a compassionate and understanding manner.
• Emotional Intelligence: Display high levels of empathy to navigate the complex emotions and dynamics within families facing end-of-life decisions.
• Clear Communication: Clearly explain the hospice process, including what families can expect, how hospice can improve the quality of life for their loved one, and the scope of services provided under the hospice benefit.
• Education: Employ education and empathy to educate families to consider hospice care, focusing on its benefits and the positive difference it can make in their loved one's final days.
• Collaboration with Healthcare Providers: Work closely with doctors, nurses, and other healthcare professionals to ensure a seamless transition to hospice care, when appropriate.
• Resource Navigation: Assist families in navigating the healthcare system, including understanding insurance benefits and accessing additional resources that may support their needs.

Required Skills and Qualifications:

• Exceptional emotional intelligence and interpersonal skills to sensitively manage conversations about end-of-life care.
• Strong persuasion and sales skills, with the ability to present hospice care in a positive light to those who may initially be resistant.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Deep understanding of the healthcare system, including hospice care guidelines, insurance benefits, and patient rights.
• Ability to work collaboratively with a multidisciplinary team of healthcare providers.
• High level of compassion, empathy, and patience to support families during difficult times.
   

Additional Requirements:
 

• Must be willing to undergo background checks and meet all state and federal regulatory requirements for the position.
• Flexibility to work outside of traditional office hours, as needed, to support families.
• Continuous education and training in hospice/home health care practices and guidelines.