Community Health Worker Promotore II - Enhanced Care Management - County of Riverside
Riverside, CA 92501
About the Job
Riverside University Health System - RUHS is currently recruiting for multiple Community Health Worker/Promotore II positions throughout the County of Riverside. Employees may be asked to conduct fieldwork and/or home/clinic/hospital visitations throughout the County of Riverside. This position will have a 9/80 schedule with every other Friday off.
Candidates with a Community Health Worker Certification are encouraged to apply.
We are recruiting for the following locations:
- Palm Springs
- Corona
Applications to this posting will be valid for up to 90 days
Under general supervision, serves as a vital link between the public and health services within the County of Riverside to promote health among individuals, families, and groups including those who lack access to adequate care, the underserved, and at-risk populations; works as part of a designated interdisciplinary team to ensure high-quality and continuous care is accessible to all program participants; performs other related duties as required.
The Community Health Worker/Promotore II is the journey level class in the Community Health Worker/Promotore series and reports to an appropriate supervisory or manager level position. Incumbents assist in the implementation of a wide array of activities, including Basic Population Health Management (BPHM) - related interventions, such as wellness and prevention. Incumbents work as essential members of an interdisciplinary team to perform a wide range of duties associated with community-based, high-touch, person-centered services, provided primarily through in-person interactions. Incumbents will engage in delivering health care information and services to clients, which include intake services, referrals, health education and outreach, and provide assistance to clinical and other professional staff, within established guidelines and policies.
This recruitment is for a CalAim ECM team. Positions may require a law enforcement background investigation which requires completion of an extensive questionnaire, meeting with a background investigator, and submitting several references.
What is Cal AIM?
California Advancing and Innovating Medical CalAIM is a state funding initiative. This initiative aims to help advance and transform Medi-cal to improve services that will provide well-rounded care beyond the doctor's office and hospital to address the individual's physical and mental health needs. CalAIM encompasses services and programs such as Enhance Care Management, Community Support, Justice Involved initiative, and Population Health Management, among many others. These programs primarily focus on improving patients' access to health care and better health outcomes.
What is ECM?
Enhanced Care Management (ECM) is an essential part of CalAIM. ECM provides care management for the most complex patient populations, such as the homeless population, adults who are high utilizers, children and youth, adults with serious mental illness, individuals with long-term care services, justice-involved populations, birth equity, and intellectual developmental disabilities. This program provides comprehensive care management and coordinates the individual's whole health needs.
This position will require driving and traveling throughout Riverside County and requires own transportation.
*Applications will be reviewed in the order of when it was received
EXAMPLES OF ESSENTIAL DUTIES
• Build rapport with clients and gather, share, and assess accurate information to identify efficient and effective opportunities for intervention utilizing strategies that reflect the client's values, attitudes, and beliefs.
• Provide health education, instruction, and information in a manner that clients can easily understand and address barriers to physical and mental health services.
• Assist clients in navigating the healthcare system and public health programs by phone and in person to help clients successfully participate in their medical and/or behavioral care.
• Engage with community members to raise awareness about violence prevention strategies.
• Build trusting relationships with individuals and families affected by asthma, offering guidance, emotional support, and practical assistance.
• Connect program participants to community resources necessary to achieve healthy outcomes; address healthcare barriers and identify and address health-related social needs; make closed-loop referrals to local human service systems to support clients address their needs including but not limited to housing, food, personal safety, transportation, childcare, energy assistance, education, income assistance, and education.
• Provide care management services for clients at highest risk of poor health outcomes by helping them access clinical and community services necessary to implement the client's care plan.
• Provide transitional care services (TCS) for clients transferring from one setting or level of care to another and maintain close contact with clients and caretakers both in-person and on the phone.
• Support clients' engagement with their primary care physician (PCP); identify and connect clients to services that address Social Determinates of Health (SDOH) needs; promote wellness and prevention, help members manage their chronic diseases, and support efforts to improve maternal and child health.
• Participate in all team collaborations and continuous quality improvement initiatives and projects.
• Ensure documentation in electronic health records (and other tracking and monitoring systems) are accurate, useful and in compliance with regulatory requirements and accreditation standards.
MINIMUM QUALIFICATIONS
Education: Graduation from high school, possession of a Certificate of Proficiency issued by the California State Board of Education or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year of experience as a Community Health Worker/Promotore I or equivalent non-County classification.
OR
Experience: Two years of lived experience, that is equivalent to that of a Community Health Worker/Promotore I working with diverse populations in the community (e.g., women with infants and young children, homelessness, substance abuse, persons involved in the justice system, AIDS/HIV patients, older adults, and underserved populations) which would provide an opportunity to acquire the knowledge and abilities herein.
Knowledge of: Client populations, community resources, techniques for group and individual interviewing and counseling; basic recordkeeping principles and practices; and computer equipment and applications related to the work.
Ability to: Address the client population's unique needs in a culturally sensitive manner; relate and communicate effectively with the community served; lean and understand the organization and operation of the assigned department and of outside departments and agencies; maintain strong working relationships with a wide range of community agencies and organizations; obtain and record accurate information for case documentation and other reports.
SUPPLEMENTAL INFORMATION
Other Requirements
License/Certificate: Possession of a valid California Driver's License is required.
Completion of a Department of Health Care Access and Information approved CHW/Promotore training program is required.
Must possess and maintain a CHW/P/R certificate. Some positions may require additional specialized certification.
Some positions may require fluency in a second language, as determined by client population served.
Veterans' Preference:
The County has a Veterans Preference Policy. Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. See the policy here: here ( Download PDF reader ).
Reasonable Accommodations:
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). If you are a qualified individual and need a reasonable accommodation to take this exam, contact the recruiter before taking the exam. For additional information and the accommodation form, visit the Disability Access Office web page at: http://dao.rc-hr.com
Pre-Employment:
All employment offers are contingent upon successful completion of both a pre-employment physical exam, including a drug/alcohol test, and a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment).
Employment Documents:
Upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account. If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or ( NACES )Association of International Credential Evaluators, Inc.( AICE ).
What's Next?
This recruitment is open to all applicants. Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's RUHS may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
Application Period:
BASED ON THE NUMBER OF APPLICATIONS RECEIVED, THIS POSTING MAY CLOSE WITHOUT NOTICE.
Applications received prior to the closing date will be considered based on the information submitted. Changes or alterations cannot be accepted. All applicants must submit a complete application by the closing date of this recruitment. No late applications will be permitted. Include relevant work experience details on resume and/or application. Applicants who fail to provide information demonstrating they possess the position requirements may not be considered further in the application process. A description of job duties directly copied from the job classification or job posting will not be considered.
Questions: For further information regarding this posting, contact the recruiter:
Nicole Prado at:nprado@rivco.org
________________________________________________________________________________________
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, upload a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.The Veterans Preference Policy, C-3 is available here: https://rivcocob.org/board-policies
Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability
Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services ( NACES ) or Association of International Credential Evaluators, Inc. ( AICE ).
Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.
Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.
Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.
General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.
Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com .
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.
Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).
- Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
- Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
- Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.
A new member is defined as any of the following:
CalPERS refers to all members that do not fit within the definition of a new member as "classic members".
Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.
Note:
This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.
If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.
VACATION ACCRUAL (Bi-Weekly Accrual):
0< 3 year = 80 Hours (10 Days)
4< 9 years = 120 Hours (15 Days)
10 or more years = 160 Hours (20 Days)
Maximum Vacation leave accumulation is 480 hours.
SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.
HOLIDAYS: Normally 12 paid holidays per year
BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)
BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.
DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.
POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.
OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.