Community Gate Concierge at SafeTouch LLC

Customer Service – Community Gate Concierge

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of its success. Join our team and become part of a culture dedicated to excellence and innovation.

Job Summary: We are seeking a friendly, reliable and detail-oriented Community Gate Concierge for our Community Gate Service team. This role involves being the first point of contact for residents, visitors, and vendors entering the communities we service; handling incoming calls related to gate access, assisting residents and visitors with gate entry procedures, and ensuring smooth and seamless interactions. The ideal candidate will have excellent communication skills, a strong customer service background, and the ability to handle various administrative tasks efficiently.

Duties and Responsibilities:

• Greet residents, guests, and vendors warmly and professionally as they enter the community.
• Verify and manage access permissions for residents, visitors, and service personnel.
• Maintain accurate records of all entries and exits.
• Provide clear and concise instructions to callers regarding entry procedures and community guidelines.
• Answer phone calls and respond to inquiries or direct them to the appropriate department.
• When applicable, coordinate with on-site security personnel to ensure efficient gate operations.
• Address and resolve resident complaints and concerns with professionalism and empathy.
• Follow established protocols for the entry of all visitors, guests, emergency vehicles, delivery drivers, and school buses.
• Monitor and report any suspicious activities or security concerns to the appropriate member(s) of leadership.
• As needed, perform administrative tasks such as data entry, updating records, and generating reports.
• Maintain knowledge of community requirements, number of gates monitored, and community preferences to provide accurate information to callers.
• Participate in ongoing training and professional development programs.

Requirements:

• High school diploma or equivalent.
• Minimum of 2 years of proven experience in a call center, customer service, or similar role preferred.
• Flexibility to work weekends and holidays when needed.
• Strong communication and interpersonal skills, with the ability to interact professionally with employees, customers, and vendors.
• Basic computer skills, including proficiency in Microsoft Office Suite, with the ability to learn in-house software and other applications.
• Strong organizational and multitasking abilities.
• Remain calm and professional under pressure.
• Familiarity with security procedures and surveillance systems is a plus.
• Bilingual helpful.

Physical Requirements:

• Remain stationary at a desk, standing, and moving from place to place for prolonged periods.
• Occasionally move light objects.
• Observe details at close range.
• Take notes, operate technology, and present information.
• Read documents and presentations using electronic devices and hard copy materials while interacting with others.
• Exchange accurate information in person, over the phone, in writing, and electronically.
• Communicate clearly and articulately during interpersonal interactions so others will understand.

Work Location: Onsite at our Tampa II location

Job Type: Full-time, non-exempt

Hours: 3:00 – 11 pm

Pay rate: $15/hour plus incentives

Reports to: Community Gate Concierge Manager

Benefits:

• Competitive pay
• Comprehensive benefits package (medical, dental, vision)
• Paid time off and holidays
• Opportunities for professional development and career growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.