Community Engagement Manager - ISMG - Information Security Media Group

About Us
Collaboration, Intelligence, and Leadership

CyberEdBoard is the premier member’s-only community of executives & thought leaders in the fields of information security, cybersecurity, and information technology. Members have access to a robust platform of resources that promote peer-to-peer networking & knowledge-sharing, executive-level education, & professional growth. 

Executive members use the CyberEdBoard engagement platform to further enhance their professional brands, create & exchange member-exclusive resources, obtain accredited education & content, contribute in the executive mentor marketplace, & seamlessly connect with senior security peers & experts around the world.

The Opportunity
We are seeking a Community Engagement Manager who will lead the execution of CyberEdBoard’s membership engagement strategy. As a key part of CyberEdBoard's engagement & distribution team, the Community Engagement Manager role will require a customer service focus paired with a research & analytical mindset to develop models for understanding CyberEdBoard’s community.

The goal is to engage with executive members to catalyze impact & to assess the effectiveness of distribution for both online & offline engagement efforts. Based on the insight gleaned from analyzing the behavior, needs, & networks of CyberEdBoard’s digital community, the Community Engagement Manager will help fortify & grow the community with the ultimate goal of elevation & sustainability. 

In this role, you will work closely with staff across the organization to help strategize new & exciting ways to keep the community actively engaged through the CyberEdBoard website, app, social media, & community platform while fostering viable relationships to help identify & explore opportunities to maximize sustainability & engagement for optimal performance.

Our ideal teammate would come from a strong background of cybersecurity membership management/development, communications, web analytics, content development, and digital strategy.

Responsibilities

• Design and execute content for CyberEdBoard Talks.
• Act as a liaison between CyberEdBoard members and ISMG events and editorial staff.
• Manage and facilitate members-only working groups.
• Identify collaborative opportunities that keeps members returning to our CyberEdBoard app to ensure members of the community are actively engaged.
• Conduct annual reviews with members to ensure CyberEdBoard provides customized value.
• Experience in quantitative and qualitative research methods, including survey creation.
• Ability to synthesize extensive research and data into clear written and oral presentations.
• Developing marketing campaign plans for target audiences, informed by analysis, for key initiatives.
• Developing and executing on membership strategy, program, and activities.
• Daily moderation in the CyberEdBoard app to promote consistent engagement.

Required Experience

• At least a Bachelor’s Degree or higher in PR, Communication, Marketing, or other related areas.
• 3 years of experience in membership or community management/development.
• Experience working with CISOs or other C-Level executives.
• Must possess a strong understanding of the cybersecurity industry and technology (B2B experience is preferred).
• Prior experience within Events or Journalism.
• Meticulous attention to detail & strong organization skills.
• Strong understanding of Excel, Projects, PowerPoint.
• Experience with website design and graphic design are ideal.
• Self-starter who thrives in a fast paced, dynamic start-up environment with an outstanding ability to multitask and tackle tight deadlines.
• Ability to project manage/prioritize multiple projects simultaneously.
• Excellent customer service skills.
• Must be an independent thinker with a solution oriented mindset.

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