Community Engagement Liaison - Clinic Administrator - Family Care Center

Description

IT’S MORE THAN A JOB. IT’S A CALLING. 

At Family Care Center, we are on a mission to transform lives by elevating behavioral health care. Our journey began in 2016 when two U.S. Army Veterans founded Family Care Center to help service members, Veterans and their families. We continue that tradition today, caring for people of all ages across a broad range of conditions with nearly 30 outpatient clinics in communities across Arizona, Colorado, Florida, Tennessee and Texas.

If you'd like to work for one of the nation's fastest-growing behavioral health providers, collaborating with other committed team members and making a positive impact on your community, we look forward to hearing from you.

Transforming lives is our life’s work.

• CARING & SUPPORTIVE CULTURE: We support you so you can support our patients. Our positive environment is complemented by an engaging wellness program, volunteer events, team activities and more.
• UNPARALLELED GROWTH OPPORTUNITIES: We offer clear paths for career advancement at every level, fostering your professional development and personal growth.
• BALANCED LIFESTYLE: Achieve professional fulfillment while nurturing a healthy work-life balance, free from weekend or evening hours. We understand the importance of both professional fulfillment and personal well-being.
• COLLABORATIVE TEAM: Join forces with a diverse team of top-notch behavioral health professionals, support staff and empowering leadership. Together, we work towards transforming the lives of our patients.
• IMPRESSIVE RETENTION RATES: Our compassionate, welcoming approach has helped us earn a higher-than-average provider retention rate of 88%.
• COMPREHENSIVE BENEFITS: We prioritize your overall well-being and financial security. Enjoy a full suite of competitive benefits, including medical, dental, fertility, retirement, wellness, profit sharing and more.

Position Summary: The Community Engagement Liaison / Clinic Administrator builds and maintains relationships with community agencies, Veteran organizations, government entities and local medical and behavioral health groups. The Community Engagement Liaison / Clinic Administrator is accountable for reporting out on the clinic’s operational performance monthly, according to the Key Performance Indicators (KPIs) established by the management team. The Community Engagement Liaison / Clinic Administrator oversees the daily administrative operations of the assigned clinic to ensure workflows are functioning properly and the appropriate infrastructure is in place to deliver efficient and effective care and the optimal patient experience.

Essential Responsibilities:

• Manages and develops an effective staff: providing effective communication, leadership, guidance, and resources according to organizational policies and applicable laws and regulations. Determines staff qualifications and competency: recruits, interviews, selects, hires, trains, orients, mentors, evaluates, coaches, counsels, disciplines, and rewards.
• Establishes and monitors staff safety and regulatory compliance.
• Develops and maintains a positive working relationship with medical and behavioral health groups. Works with those groups to rapidly identify and address problems and develop best practices in support of patients’ access to behavioral health care.
• Identifies stakeholders in local government, higher education and Veteran Service Organizations. Cultivates partnerships which highlight Family Care Center’s capacity to improve care and increase help-seeking behavior in the military, veteran and civilian communities.
• Positively and professionally represents Family Care Center to the public to raise community awareness of services offered by the company.
• Works with Clinical Director to implement best practices and operational workflows at the clinic level. Participates in clinic-level monthly operating report with Clinic Director to measure performance of clinic and set strategic goals.
• Sets community outreach goals and manages and executes community outreach programs and events in close coordination with Regional Director of Operations.
• Maintains customer satisfaction survey and NPS targets, as defined by the management team. Resolves and communicates physician and customer inquiries, incidents, and complaints.
• Functions as the HR liaison and performs HR/Payroll related duties as assigned for clinics in cooperation with Human Resources department assigned partner.

Other Duties:

• Performs other duties as needed and assigned.

Supervisory or Managerial Responsibility:

• Directly supervises 5-10 employees within the clinic.

Travel:

• Local travel required.

Minimum Qualifications:

• Bachelor's Degree in Business, Healthcare, Marketing or related field required. Two years healthcare or business operations experience and two years’ experience leading people, preferably in a multisite healthcare service clinic or physician services environment, required.
• Two years’ experience in a healthcare marketing, physician relations or business development strongly preferred.
• Experience with Microsoft Office Suite and Project Management Software required.
• Experience with CRM software preferred.

Family Care Center is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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