Community & Employee Engagement Manager - United Heritage Credit Union

UHCU's Experience & Engagement team is seeking a collaborative and self-starting Community & Employee Engagement Manager! This is a newly created position that offers the opportunity to oversee, develop, and execute various exciting initiatives that drive employee engagement across team UHCU and grows the Credit Union's community presence and involvement. Under the direction of the Assistant Vice President of Experience & Engagement, you will manage and support projects and ongoing processes related to employee engagement, employee communications through UHCU's intranet, our scholarship program, as well as our charity foundation (UHCF) and charitable volunteer activities. If you enjoy leading projects that create a positive impact to the community as well as employee satisfaction and motivation, apply today!

At UHCU, you can expect competitive pay including a comprehensive and generous benefits and PTO package. Our Experience & Engagement team is located at our HQ building in North Austin by the 183/Oak Knoll exit (Riata Trace) and offers amenities such as a fitness center, yoga room, free breakfast or lunch on Thursdays (e.g., FOOD TRUCKS!!), outdoor dining area and café with a micro market.

Responsibilities:

The Community & Employee Engagement Manager will partner closely with the Experience & Engagement team, the UHCF Board, Austin's charitable organizations, and several departments across the organization to effectively manage and support UHCU's employee engagement and community programs. These exciting programs include employee recognition and birthdays, HQ lunches, volunteer events, internal employee newsletters & intranet updates, scholarships, and leading the Charity Foundation Operations to include organizing board meetings, running financial reports, and creating publications. This role also offers the opportunity to develop and create new, innovative processes and initiatives to support positive community relations and an enhanced employee experience.

Experience & Engagement

• Designs, launches, and oversees programs aimed at enhancing employee engagement, recognition, motivation, and well-being.
• Develops and executes the internal communication content calendar in alignment with both internal stakeholders and marketing calendars.
• Produces engaging content for our employee and community communications and engagement initiatives.
• Develops, manages and oversees employee volunteer and community outreach programs and initiatives while continuously looking for opportunities for UHCU & UHCF to participate in community events and meetings.
• Identifies and builds relationships with key community partners, stakeholders and influencers.
• Manages pre-determined budgets and resources allocated to charity and employee engagement activities, including but not limited to reviewing resources, invoices and ensuring billing is accurate.
• Prepares reports and presentations on employee and community engagement initiatives and outcomes.
• Serves as a backup for and assists with Experience & Engagement department projects, tasks and events, as needed.

Internal Communications & Intranet Management

• Posts relevant news, events, and updates on the intranet, ensuring that content is accurate, organized, accessible, and in alignment with brand standards by editing HTML and CSS code, as needed.
• Updates and edits communication plans as content is scheduled and prioritized for posting on the employee intranet.
• Runs reports from the intranet and compiles data to provide insights on status, system usage, and effectiveness.
• Serves as an administrator for the intranet system; maintaining users, routinely coordinating updates, routing cases/issues. Assists employees with features or functionality, as necessary.
• Continuously monitors and adopts industry best practices for intranet management, ensuring our platform remains innovative, modern, user-friendly, and aligned with organizational needs.

Charity Foundation Coordination

• Serves as a liaison to the United Heritage Charity Foundation Board of Directors, including attendance at Board meetings and acting as the designated execution point for the Foundation board.
• Takes official meeting minutes, assists with agenda development, distribution and meeting follow-up.
• Secures donation partnerships and sponsorships to support community initiatives.
• Assists with preparation of United Heritage Charity Foundation financial reports and annual IRS filings, and distributes and submits IRS filings.
• Assists with the creation of the United Heritage Charity Foundation Annual Report, including developing content and organizing photos.

Scholarship Management

• Oversees all aspects of the scholarship program from start to finish, including planning, promotion, execution and evaluation.
• Develops and executes strategies to enhance visibility and awareness of the scholarship program among potential applicants, educational institutions, and other relevant stakeholders.
• Collaborates closely with the Charity Foundation Board that funds the program, aligning goals, objectives, and expectations to ensure a successful scholarship program.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university in Communications, Public Relations, Non-Profit Studies, Business, Marketing, or related field.
• 5 years of experience leading cross-functional teams, managing programs and projects, and developing and coaching best practices to peers.
• Demonstrated experience successfully developing and implementing engagement programs.
• Demonstrated experience developing, managing, and maintaining vendor relationships.
• Exceptional analytical skills, including the ability to identify key patterns and trends, generate meaningful insights, and use data to drive informed decision-making processes and solve complex problems.
• Strong attention to detail and ability to multi-task and problem solve. Verbal and written communication skills with the ability to work collaboratively and supportively with individuals, groups, management, and other organizational units to achieve business goals and objectives.
• Proficient understanding of Microsoft Excel, Word, PowerPoint, and Outlook with strong technical and computer skills.

Preferred Qualifications:

• 2+ years of demonstrated experience in a charitable organization or financial institution setting.
• Demonstrated experience posting relevant, organized, and accurate news, events, and updates on a company intranet page.
• Experience as an intranet administrator, including but not limited to assisting employees, maintaining user accounts, coordinating software updates, routing cases/issues to the vendor.
• Demonstrated experience in the utilization of HTML and CSS.
• Experience updating and editing communication plans in a fast-paced, everchanging environment.
• Demonstrated ability to generate reports from company intranet and analyze data to provide insights.