Community Director/Apartment Manager - Indigo Real Estate

Job Description

At Indigo Real Estate, we attribute much of our properties’ successes to the strengths of our team members and we are seeking an experienced Community Director who is passionate about customer service, affordable housing, and is driven to succeed.

We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data-entry, accounting, compliance standards, reporting and professional work product. This position may require weekend and holiday work. Physical aspects of the job include the abilities to lift and carry up to 35 pounds, standing/walking for long periods of time, bending, kneeling, stooping, climbing, and balancing.

Objectives of this Role

• Responsible for planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations.

• Manage to meet corporate financial objectives and protect the value and integrity of the real estate, respective of all fair housing requirements and any applicable government agency standards.

• Responsible to ensure the compliance requirements of the property are met.

• This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, accurate reporting, and compliance with all applicable laws and company policies.

• Ensure adherence to safety policies and procedures.

• Maintain accurate accounting for site level revenue and expenses including rent collection and timely submission of invoices and bids.

• Enact standards for weekly and monthly reporting, maintaining accurate resident files and affordable housing compliance, if applicable.

• Collaborate to support property marketing strategies consistent with established procedures.

• Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS).

• Preparing materials for annual budgets and ongoing monitoring of cost center expenditures and forecasts, adhering to financial targets.
• General support for the Investment Manager, and other duties as assigned.

Desirable Qualifications

• Ability to supervise a team of 3 or more.
• Ability to communicate effectively both verbally and in writing.
• Experience with successfully managing more than one community.
• Able to work well under pressure, is self-motivated, self-directed, and able to work with/without direct supervision.
• Tax Credit experience

Required Experience

• Presently or recently employed with a property management company.
• Must have tax credit and bond experience.
• Minimum of 3 years of property management experience.
• Minimum of 3 or more years of experience working in the Low-Income Housing Tax Credit (LIHTC) program.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise quick and accurate judgement and maintain confidentiality.
• Effective conflict resolution and customer service skills
• Ability to set priorities and multi-task with a strong attention to detail.
• Working knowledge of Yardi or other property management software preferred.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Compensation is $20 to $23hr
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Paid Holidays
• Numerous, additional employee resource programs

Indigo Real Estate is a WA Best Workplaces Winner

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Shannon Steinbeigle, SHRM-CP, HR Manager at shannons@indigorealestate.com or Tiffany Kahn, HR and Benefits Manager at tiffany@rminc.com.

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