Community Dental Health Coordinator - St. David's Foundation

JOB PURPOSE

The Community Dental Health Coordinator is responsible for helping patients served by the St. David's Dental Program and their families to navigate and access dental care and other resources to adopt healthy behaviors. The Community Dental Health Coordinator supports St. David's Dental Teams and the Community Dental Health Program Manager through an integrated approach to care management and community outreach.

The Community Dental Health Coordinator must understand the barriers to oral health services that community members might face. The Community Dental Health Coordinator provides social support, informal counseling, and is an advocate for community health needs with the goal to promote, maintain, and improve the health of patients and their families.

The Community Dental Health Coordinator works with the Community Dental Health Program Manager to support patients in the Complex Care Program, including Case Management, Patient Navigation, and Patient Referrals. This role will assist in providing oral health education and community resources to patients and their families and evaluates patient and family outcomes. Additionally, the Community Dental Health Coordinator supports families in finding a dental home and navigating the insurance enrollment process.

RESPONSIBILITIES

Case Management 70%

1. Conduct initial referral screening through a phone call to determine patients' needs.
2. Address social, environmental, and health literacy issues through motivational interviewing.
3. Create and provide effective dental health education through one-on-one conversations with families and group presentations.
4. Support the Community Health Program Manager in designing, developing, and maintaining pamphlets, brochures, and handouts to help promote oral health and other resources.
5. Help families to develop goals to improve their oral health through evidence-based resources and tools.
6. Coordinate care in accordance with the dental providers' recommendations.
7. Help families navigate the complexities of the health care system.
8. Create, maintain, and manage a case management, patient navigation, and referral system and database, documenting all patient contacts and program activities. Analyze database for quality assurance.
9. Assist families through insurance requirements and paperwork needed to complete applications.
10. Be familiar with Medicaid, CHIP, MAP, private insurance, and other insurance resources to help assist families.
11. Track and evaluate the outcomes and effectiveness of interventions, and provide follow-up services to patients, including discharge plans.
12. Provide advocacy and referral services to clients, including guiding families to find a dental home that accepts Medicaid, CHIP, or other dental insurance plans.
13. Compile, organize, and present data, reports, and communication materials for reporting requirements. Make presentations as needed.
14. Maintain current practices and concepts in health education and case management through literature, seminars, courses, professional meetings, and direct contact with other health professionals.
15. Evaluate referral protocols and procedures. Develop and implement recommendations to enhance the process.
16. Coordinate and maintain relationships with community dentists, SDF clinical staff, partner agency liaisons, and community dentists to ensure the establishment of appropriate treatment for select St. David's Dental Program patients.

Community Dental Care and Outreach 30%

1. Serve as the program liaison for the St. David's Dental Program with participating dental providers in the community and schools within Central Texas.
2. Support the Community Dental Health Manager in recruiting dentists, dental assistants, and dental hygienists to provide professional services to St. David's Foundation Dental Program patients within their own practices or community clinics.
3. Schedule appointments on a weekly basis, providing support as needed, including directions to site, aiding in transportation and program background information.
4. Support the Community Oral Health Program Manager in overseeing the provider database, to include updating pledges, provider demographic information, and licenses. Analyze database for quality assurance.
5. Track and evaluate the outcomes of the Patient Referral, Complex Care and Patient Navigation Programs.
6. Perform other duties as assigned by the Community Dental Health Manager.

REQUIRED QUALIFICATIONS

1. Minimum three years of clinical experience in a dental practice as a Registered Dental Hygienist or Registered Dental Assistant.
2. Community Dental Health Coordinator Certification, or certification obtained within one year from start date.
3. Ability to work autonomously with little supervision.
4. Bilingual in English and Spanish, with effective verbal, interpersonal, written, and presentation skills.
5. Superior organizational, project management, time management and multi-tasking skills, with high attention to detail.
6. Computer proficiency in Microsoft Outlook applications, including Word, Excel, Outlook, and PowerPoint.
7. Dental management software experience (Opendental, Dentrix, or similar).
8. Reliable transportation for travel to multiple worksites within five (5) Central Texas counties, including occasional nights and weekends.

PREFERRED QUALIFICATIONS

1. Minimum of two years of case management experience in a health-related organization, dental office, or clinical environment.
2. Program management experience in a public health-related environment.
3. Experience in developing health education and case management tools in Spanish and English utilizing proper grammar.
4. Experience in outcomes-based program evaluation.
5. Multilingual in various languages.