Community Association Manager / HOA (HTX2024-7778) - RealManage

Overview

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 32 states and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

Job Responsibilities:

Portfolio Community Association Manager

The Community Association Manager (CAM) is the key ambassador of RealManage.  He/she will provide management, direction, and leadership to ensure the successful daily operations of a portfolio of community associations delivers professional services and an exceptional customer experience in accordance with the service level agreement and in alignment with the company’s guiding principles.

Key responsibilities include, but are not limited to, working closely with the Board of Directors, developer, and/or builder to manage and operate the community, facilitate solutions to problems, and increase the home values of each community.

Responsibilities:

RealManage is seeking versatile, energetic, friendly, full-time Portfolio Community Association Managers who take great pride in achieving greatness for their assigned communities. 

• Our Portfolio CAM’s serve as a professional advisor to their Board of Directors of each community assigned
• Acquires and maintains current knowledge of state and regulatory agency statutes and the community’s documents, policies, and procedures
• Provides weekly updates of open items and ongoing reporting to the Board regarding collections, ACC requests, compliance, service request, and work order activity
• You will have the opportunity to run a Board or Annual Meeting and create monthly management reports, which depict the actual condition of community amenities progress of specific key initiatives, and makes clear and concise recommendations
• Our CAM’s assist the Board with the selection of contractors and insurance carriers to maintain and protect the community
• Provide vendor management oversight, including set-up bid process, through contract and oversight
• Oversee and approve payment of vendors providing service to community association
• Develop and submit a complete and accurate annual budget(s), meeting all deadlines and demonstrating thorough analysis and consideration for the goals of the association
• Works with the accounting team to ensure the accuracy and ongoing maintenance of finances, variance reports, and invoice processing. Possesses knowledge of cash balances and availability of funds for projects, monitors aging reports to ensure timely legal action regarding collections, and any other legal action before the association
• Build and foster positive relationships with residents to ensure a high level of service, timely and complete resolution of resident concerns, good communications, and continuous improvement in services for the community
• Attend monthly Manager’s and training meetings as required
• Conduct business at-all -times with the highest standards of personal, professional and ethical conduct
• Displays exceptional ability to analyze and deal with a variety of situations that otherwise could be potential problems
• Plus other work related tasks 

Qualifications

Qualifications:

• Associate or higher degree highly preferred.
• Minimum of one (1) year managing Homeowner Associations (HOAs) required.
• CAI designation(s) strongly preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$60,000   to $65,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA 
• Education Reimbursement 
• 401K matching 
• Employee Assistance Program (EAP)
• 11 paid Holidays