Community and Animal Ambassador - Atlanta Humane Society And Society

Join a dynamic team of professionals committed to improving the lives of Atlanta's animals and their people. The Community and Animal Ambassador will ...

High School Diploma or equivalent

Call Center experience preferred

Customer Service driven

Ability to show empathy for clients and callers

Ability to manage emotional, potentially escalating situations and conversations

Ability to work both independently and collaboratively with individuals or groups

Discretion in handling confidential information

Ability to communicate professionally and effectively, both orally and in writing

Well-developed interpersonal skills

Ability to comprehend instructions, short correspondence, and memos

Ability to write simple correspondence and effectively present information in one-on-one and small group situations to customers, staff, and management

Must possess a basic understanding of animal welfare issues

Ability to problem solve and come to appropriate conclusions based on thorough understanding of AHS policies and procedures

Ability to problem solve and come to appropriate conclusions based on thorough understanding of AHS policies and procedures

Strong organizational skills, attention to detail and time management

Self-reliant, highly motivated, and positive attitude

Proficiency with Microsoft Office Suite and ability to learn new software as necessary

Experience with computer-based appointment software (or similar computer-based application) is a plus

Experience with Live Chat is a plus