Community Advisor - Summer Conference Staff 2025 - Texas Tech University

Major/Essential Functions

Administration:

• Assist in the preparation for conference arrivals, such as creating key packets and completing visual room checks
• Facilitate and support large scale group check-ins and checkouts alongside professional staff team
• Work weekly shifts at 24-hour service desks, including late night and weekend shifts (transportation not provided)
• Provide excellent customer service in person and via phone both internally to the department and externally
• Communicate effectively with students, staff, key stakeholders such as Housekeeping/Facilities, and visitors
• Adapt to changes in schedules as needed by the clients or supervisor(s)
• Utilize department software and databases necessary for the summer operation of the residential complexes, including but not limited to Iris, Roompact, EZTrackIt, and StarRez.
• Attend scheduled staff meetings in addition to any emergency, team and individual meetings
• Read reports, gather and compile information and prepare reports

On-Call/Crisis Response:

• During assigned dedication shifts, be accessible by the Summer Conference Staff on-call number and respond as needed to questions/concerns
• Participate in dedication shifts for the duration of the summer conference season, which may include student break holidays
• Be available on a call-to-duty status for the duration of the summer conference season and assist Residence Life staff with campus emergencies and major events
• Work with University Student Housing professional staff and external stakeholders, including the Coordinator On-Call, Night Operations, Texas Tech Police Department, and Crisis Hotline, to respond to student concerns or incidents within the residence halls
• Ensure accurate reporting and provide follow-up as necessary with student concerns

Departmental and Campus Support:

• Support departmental initiatives within Residence Life including Summer School Housing, Student Leadership and Summer Conferences Assist and support housekeeping staff by preparing guest rooms for conference participants
• Collaborate with campus and community stakeholders and conference guests as directed by University Student Housing professional staff

Pay Basis

Monthly

Schedule Details

On-call rotation and office shifts scheduled to support a 24-hour desk operation.

Work Location

Lubbock

Preferred Qualifications

• Have experience in an on-campus living environment.  
• Demonstrated leadership experience and academic achievement.  
• Desire to assist students in personal growth and success.

Department

University Student Housing

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Part Time

Job Group

Service Workers

Shift

Other

Required Qualifications

A student with full-time enrollment: 12 hours in Fall and Spring; 6 hours in Summer.

At the time of application, the minimum required employment criteria will include:

• Candidates must currently have a minimum 2.250 Texas Tech University (TTU)/Texas Tech University Health Sciences Center(TTUHSC) semester grade point average (GPA) and 2.500 TTU/TTUHSC cumulative GPA.
• Candidates must be a full time student at TTU or TTUHSC (minimum 12 undergraduate credit hours or 9 graduate credit hours) or have the total equivalent total credit hours between TTU and TTUHSC.
• Candidates must be in good academic and judicial standing with the University, Student Judicial Programs and University Student Housing. First semester transfer students must submit academic transcript from most recent institution.

At the time of hire, the newly hired CA must maintain the minimum required employment criteria,which includes:

• Must have completed a minimum of 24 total credit hours at TTU and/or TTUHSC (12 credit hours for transfer students).
• Must have resided in TTU campus housing for at least two semesters (one semester at TTU plus documentation of additional equivalent residential community for transfer students).
• Must maintain status as a full time student at TTU or TTUHSC (minimum of 12 undergraduate credit hours or 9 graduate credit hours) or have equivalent total credit hours between TTU and TTUHSC.
• Must achieve and maintain a minimum 2.250TTU/TTUHSC semester GPA and 2.500 TTU/TTUHSC cumulative GPA.
• Must maintain good academic and judicial standing with TTU/TTUHSC, University Student Housing, and Student Judicial Programs.
• Due to the nature of the Community Advisor position, no additional employment can be held on or off-campus. 

Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed.

Does this position work in a research laboratory?

No

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.