Communications Specialist Intern - VareCo

WHO WE ARE –

VareCo is a private real estate investment company specializing in value-add opportunities across multi-family markets in Des Moines, Iowa. We collaborate with LivLavender, our portfolio management company to manage our diverse portfolio. We are seeking a highly motivated Project Coordinator for our Portfolio Management team.

Role: Communications Specialist Intern

Reports to: Director of Property Management

Job Type: Full-Time, Onsite

Location: Des Moines Iowa Area

Benefits: Health, Vision, Dental, Paid Holidays, PTO, and 401k

SUMMARY --

As a Communications Specialist Intern, you will be the first point of contact for our residents. Your role is to manage their experience to ensure loyalty and satisfaction. We are seeking a customer service-focused and solution-oriented individual to take on this important role. Your responsibilities will include answering the property management phone line, responding to all voicemail messages, communicating between vendors and/or maintenance techs and residents as needed, and minimal clerical work for portfolio managers. This key team member would be expected to obtain an extensive understanding of all properties and property operations in the region to be well-prepared to address any inquiries and resident issues.

RESPONSIBILITIES –

• Greets residents and visitors in a professional and friendly manner
• Handles incoming calls and directs them to the appropriate party as needed
• Processes resident inquiries
• Provides information to inquiring renters regarding products and services
• Maintains a neat and organized reception area
• Answers resident questions and resolves resident complaints
• Identify resident needs and develop strategies for meeting those needs
• Monitor resident experience and make recommendations for improvement
• Develop feedback surveys and analyze to identify patterns and trends
• Track experience metrics and report results
• Performs other general office duties as needed

QUALIFICATIONS --

• Must be fluent in English, Bilingual candidate preferred
• Possess strong proficiency in Google Suite and Microsoft Office (including Excel)
• Display exceptional interpersonal and written communication abilities
• Utilize critical thinking, problem-solving, and sound decision-making
• Effectively manage time and balance multiple tasks
• Customer service experience preferred

WORKING AT VARECO

• A dynamic team of scrappy, ambitious, hustling individuals who strive to reach their goals and push each other to do the same.
• A fast-paced environment – All team members must possess the ability to thrive in a fast-paced environment, adapting quickly to changing processes, procedures, and goal expectations.
• Each department may at some point be asked to go into a resident’s unit as part of the nature of the position within portfolio management.

Are you looking for a role that will help you to reach your highest potential? Our team is searching for someone with a passion for greatness and the skills to match. Are you driven, knowledgeable, and have the necessary experience? We'd love to hear from you! Don't miss this opportunity to be part of our amazing team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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