Communications Specialist - Garden of the Gods Resort and Club

REPORTING SPECIALIST SUMMARY OF DUTIES

The Communications Specialist will work closely with the Design and Content Manager to curate content that is communicated in a timely and effective manner to the intended audience while ensuring alignment with the company's core values and objectives.

ESSENTIAL FUNCTIONS / PRIMARY RESPONSIBILITIES

• Wellness portal(s) content management responsibilities with internal and external vendors
• Answer incoming participant calls and inquiries as needed
• Manage client eblasts and other client communications ensuring messages are conveyed appropriately
• Create monthly billing reports for clients
• Manage office supply ordering and outside vendor printing needs
• Prepare RFPs and assist with marketing efforts to prospective clients
• Prepare client annual aggregate report presentations
• Prepare weekly/monthly client dashboard reports
• Manage client feedback processes
• Prepare project organization and communication charts
• Prepare internal office meeting agendas and minutes reporting
• Manage client Gym Membership discounts program
• File processing for client incentive awards and / or prizes
• Coordinate internal team member birthday celebrations and ideas
• Proof and edit print and digital material for grammatical errors or issues
• Assist with onsite/virtual event preparation
• Communicate ideas for improving company processes with a positive and constructive attitude, and for developing this attitude in others

PROFESSIONAL REQUIREMENTS

Minimum Knowledge

• Strong communication skills, both verbal and written to all levels of an organization
• Project coordination skills and proven ability to execute and provide results
• Strong work organization and prioritization skills in a fast-paced environment
• Interpersonal skills appropriate for interaction within all levels of an organization
• Hands-on approach to problem solving and analysis
• Excellent analytical skills
• Advanced / Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
• Proficient in creative writing, content creation, website management
• Familiarity with design software, Adobe Creative Cloud apps or similar, such as Canva
• Ability to create flyers for multiple client groups based on brand colors, typography, and organizational culture
• Proficient in communication platforms for large electronic distributions
• Results-oriented, team approach; customer focused with strong integrity and ethics
• Other duties, as assigned

Formal Education & Job-Related Experience

• Bachelor's degree in communications, journalism, graphic design, healthcare / health & wellness, business administration, marketing, or similar discipline or equivalent work experience.
• Minimum of 3 to 5 years or more of experience in business management or project/program management in a client servicing environment. Medical, wellness, or other healthcare office setting preferred.
• Health benefits and/or corporate wellness program knowledge preferred.

License, Registration, and/or Certification Required

• Valid Driver's License
• First-Aid / CPR / AED Certification
• Food Protection Manager Certification
• Alcohol Server / Seller Certification
• Food Handler Certification

Problem Solving Identifiable - Information is clear but further investigation is often required in order to define problems and proceed. Often requires modifying existing proce­dures / prece­dents within established policy.

Guidance Projects are assigned with considerable latitude for decision making and setting of pri­orities. Work may be periodically reviewed according to achievement of predefined goals.

SCHEDULE & COMPENSATION

• Full-Time with the ability to grow within role and Assigned work schedule based on a 5-day work week which may include occasional weekend work.
• Off-schedule hours may be required as workload or projects dictate, including weekends and holidays
• Benefits Eligible (first of the month 60-days after date of hire)
• Wages - Commensurate with experience, professional demeanor, contribution impact abilities, and commitment

EXTERNAL & INTERNAL PERSONAL CONTACT

Communications

• Daily: Verbal, written
• Weekly: Participating in meetings
• Occasionally: Consulting with others

Teamwork & Collaboration: This job is a participant in the department work team with responsibility and accountability for team activities

Travel: Travel for contracts (5-10%), as needed

PHYSICAL REQUIREMENTS, WORKING CONDITIONS & ENVIRONMENTAL FACTORS

Most portions (50% - 100%) of daily assignments involve prolonged sitting or standing in an indoor office area with carpeted or tile floors. Well-lit with good ventilation. Some portions (25% - 50%) of daily assignments involve potential ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, lifting, pulling, pushing, or carrying of heavy objects.

GENERAL ACKNOWLEDGEMENT & SIGN-OFF

The team member is expected to adhere to all Company policies and to act as a role model in adherence to such policies.

The collective strength of the HealthYou team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.

To be successful, your individual initiative, passion, and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

The statements in this job description are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties and/or responsibilities.

I have read, understood, and had the opportunity to ask questions regarding this position description.

By: _______________________________________________________________

(Printed Name)

By: _______________________________________________________________

(Signature)

Date: _______________________________

GARDEN OF THE GODS RESORT AND CLUB (GGRC)

https://www.gardenofthegodsresort.com/

HEALTHYOU (HY)

https://www.myhealthyou.com/

STRATA INTEGRATED WELLNESS AND SPA (STRATA) AT GARDEN OF THE GODS RESORT AND CLUB

https://www.stratawell.com/