Communications Representative - MPV New Jersey MD Services, P.C

Minimum Education:

· High School Diploma or GED equivalent, Associates preferred

· Higher education may be substituted for experience

Minimum Work Experience:

· 2 years or more experience in a Hospital or inbound medical customer service/call center setting

· Bilingual in Spanish helpful

Required Licenses/Certifications:

N/A

Required Skills, Knowledge, and Abilities

· Excellent communication skills

· Proficient with Outlook and working with dual monitors

· Strong attention to detail

· Familiarity with medical terminology

· Familiarity with EMR systems

· Type at least 40-50 wpm

· Able to work under high pressure situations

· Flexible with working hours including Saturdays and overtime

· Ability to communicate effectively, concisely and clearly on the telephone

· Ability to multitask, can work in a fast paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful and effective way and has the ability to adapt to change

Essential Functions:

· Interacts with Patients and other parties to answer telephone inquiries, make appointments, troubleshoot problems, provide information and evaluate patient needs over the telephone.

· Provide exceptional customer service to all callers and inquiries.

· Respond to incoming phone requests from patients, provider offices and hospitals with courteous and accurate information.

· Utilize EMR to schedule, change or cancel appointments, register patients and accurately document all patient requests and information.

· Utilize Outlook, Skype, texting systems and phone system to coordinate with other staff members to resolve patient issues.

· Always use strong customer service skills to ensure patient and provider satisfaction.

· Document patient needs and concerns in the EMR system with accuracy for safety and security.

· Be professional at all times with patients, team members and all Management staff.

· Act as a liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.

· Direct calls to the appropriate offices and parties.

· Work recalls, waitlists and review Provider schedules daily for open availability of appointments.

· Reply to answering service messages and portal inquiries.

· Adhere to departmental metrics for answering, moving and average talk time per call.

· Ability to handle confidential and sensitive information for HIPAA compliance.

· All other office responsibilities as assigned by their supervisor or Physician as deemed necessary.

PI239256074