Communications Operator (Dispatcher) - City of Hayward

Hayward, CA

About the Job

Communication Operators may receive a hiring bonus of up to $10,000 disbursed in four equal phases: $2,500 upon acceptance of a final offer of employment; $2,500 upon successful completion of the Training Program; $2,500 upon successful completion of the probationary period; and $2,500 two years after the completion of the probationary period.

DEADLINE TO APPLY: Applications are reviewed weekly. This is an open continuous recruitment. Qualified candidates are encouraged to apply immediately.

EXAM DATE: Exam links will be sent on a weekly basis. Candidates will be placed on eligible lists once they complete all the evaluation steps.

THE POSITION: The Communications Operator uses a computer-aided dispatch system to receive calls and dispatch police, fire or other City services by answering emergency and non-emergency calls and providing assistance.

The Hayward Police Department Communications Center is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.

The Communications Center is frequently the first point of contact when a community member requests assistance. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.

This is a Continuous Recruitment. Candidates are only eligible to apply once every three (3) months. Candidates who earn their place on the resulting eligible list may remain active on the eligible list for up to one (1) year.

Note: The eligible list established from this recruitment may be used to fill Call Taker vacancies.

You (are):
Can remain calm and professional under stress
Can multi-task
Intent on providing excellent service to the Hayward Community
Desire to Improve Hayward's Quality of Life
Value Integrity and Accountability
Seek continuous Improvement
Professional and respect all who live and work in our community

Source : City of Hayward