Communications Officer (911 Dispatch) - City of Rowlett

Position Overview:
Under direct supervision of a Communications Shift Supervisor, operates equipment and coordinates all emergency and non-emergency calls coming into the Police Department for Police/Fire/EMS services. Position requires constant contact with the public in stressful situations that require the ability to remain calm, think clearly, use good judgment, and have clear, understandable speaking skills

Hiring Range: $21.14 - $28.17 hourly
Full Pay Range: $21.14 - $31.71 hourly 

Benefits at the City of Rowlett Include:

• Medical, dental and vision insurance
• Life insurance (2x salary up to $150,000)
• Long-term and short-term disability
• Flexible spending account
• 20-year retirement plan with the Texas Municipal Retirement System, 5-year vesting and a 2:1 City match
• Vacation – 2 weeks during the first year, 3 weeks after the first year
• Sick leave – 2 weeks per year
• Employee Assistance Program
• Longevity pay
• Annual merit/step increases

FY2024 Step Pay Plan:

Entry $43,965.70 annually, $21.14 hourly
Step 1 $49,215.02 annually, $23.66 hourly
Step 2 $51,558.55 annually, $24.79 hourly
Step 3 $53,902.05 annually, $25.91 hourly
Step 4 $56,245.56 annually, $27.04 hourly
Step 5 $58,589.71 annually, $28.17 hourly
Range Maximum $65,949.14 annually, $31.71 hourly

Lateral pay up to Step 5 ($58,589.71) will be considered for those with qualifying experience.

Recruitment Process: Please note that positions in our Police Department can take longer to fill, due to the extensive background process. Thank you for your patience!

1. Online Application - deadline is 06/01/2024 at 11:59pm

• Applications will be reviewed as they are submitted.

2. Criminal Database Check

• If your applications is selected to advance, candidates will be contacted for more information in order to perform a thorough criminal database check.

3. CritiCall Testing

• CritiCall testing will be scheduled following the criminal database check.

4. Communications Center Observation

• Upon passing the CritiCall testing, candidates will be contacted to schedule a 4-hour observation time of the Rowlett Communications Center.

5. Personal History Statement

• After observing, candidates will be given a Personal History Statement packet to be completed and returned by a specified date.

6. Interview

• Interview will be scheduled after the Communications Manager reviews the Personal History Packet

7. Final Personal History Statement Review

• Performed by hiring Lieutenant and Background Investigator

8. Psychological Evaluation and Polygraph Testing

9. Conditional Offer of Employment and Tentative Start Date