Communication Center Manager - MedFleet, LLC

SUMMARY

Responsible for managing and coordinating the operations of the MedFleet Communications Centers. 

MAJOR DUTIES AND RESPONSIBILITIES:

• Interfaces with other MedFleet leadership and personnel on Communications Center matters and investigates and makes recommendations for resolution.
• Evaluates most efficient and effective utilization of EMS system unit hours.
• Manages the Communication Center in coordinating with Operations to ensure the most efficient delivery of resources.
• Proactive communication with other operational areas to mitigate issues.
• Proactive communication with internal and external customers to mitigate issues.
• Review the Center’s performance daily, weekly, monthly, quarterly, and annually.
• Make adjustments to policy, process, and/or training to improve the Center’s performance.
• Monitor, evaluate, and improve all Communications Center procedures, personnel capabilities, and make recommendations for improvement.
• Evaluates deployment data on a continuous basis, and provides feedback to other MedFleet leadership.
• Employs sound quality improvement practices within the department.
• Management of Communications Center personnel.
• Establishes positive teamwork internally and externally with other departments.
• Manages the Communications Center hiring, training, and evaluation programs and coordinates training programs to be developed as needed.
• Conducts self in an ethical, professional manner and projects a positive system image.
• Manages and directs company resources from the central Communications Center for all Mass Casualty Incidents.
• Manages and Enforces policies and procedures established for the communications centers.
• Assures quality patient care and patient service needs.
• Assist with maintenance of the field deployment schedule as necessary.
• Carry out management responsibilities in accordance with the organization’s policies, procedures, practices and applicable laws.
• Performs other such duties as may be required.

MINIMUM QUALIFICATIONS:

• Valid Florida Driver's License
• Bachelor's Degree; or equivalent management experience
• Minimum of three (3) years related communications/management experience in the EMS field.

PREFERRED QUALIFCATIONS:

• Valid Florida EMT or Paramedic License
• Two years of field experience as an EMT or Paramedic
• Emergency Medical Dispatch Certification 

SKILLS:

• Computer literacy.
• Ability to manage and direct personnel.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, protocol and procedure manuals, ability to write routine reports and correspondence, and to speak effectively over the phone and to employees of outside organizations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist, and the ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
• Ability to think and act properly in Emergency situations.
• Ability to manage and direct major Mass Casualty Incidents from a central Communications Center.

PHYSICAL REQUIREMENTS:

•  Must be able to withstand considerable sitting and work a variety of shift hours while performing the duties of this job. The employee is regularly required to talk and hear and frequently uses hands to finger, handle or feel objects, tools, or controls; reach with hands and arms. Employee must regularly lift and or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requirements will vary; must be able to perform the essential duties of the position with or without reasonable accommodation.