Commissions Coordinator - Morgan White Group

The Commissions Coordinator reports to the General Manager in the Miami office of the MWG-International Division. The position is a non-exempt role and is located at Coral Gables office.

GENERAL JOB DUTIES AND RESPONSIBILITIES:

The Commissions Coordinator primarily processes commissions for agents and brokers and handles other assignments related to commissions. To perform the job successfully, the employee must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive, log and deposit customers check payments for the departments, as received.
• Research, track, report incoming ACH/EFT (direct deposits), and wire transfers, based on emails received from the departments, agents, and/or the bank, and maintain logs, for payments of policies.
• Keep track of products/commissions levels changes from Administration, to enable proper distribution and coding within the system.
• Oversee the entries/funds posted for the purpose of issuing or renewing policies, to avoid double entries, or reverse, correct and adjust payments posted, for proper disbursement of commissions.
• Oversee entry of new contracts for producers/agents into our system, and/or train personnel for this purpose, making sure all documents required are entered, including contracts, (contact sheets for the islands), banking information, commission schedules, hierarchy, and/or assist in sending new commissions schedules as products or commissions levels change, and update future records accordingly.
• Code producers/agent's (distribution of commissions) and hierarchy, known as "splits," in our system, as per commissions assignments received for agents at all levels (MGA, GA, or producers/agents) for our "international" business, that will be tide to customers policies to enable proper automatic distribution via our program.
• Undertake producer/agent contact, upon entry into our system, before, during and after commission's process, etc., explaining payments, process, and contract assignments, and researching policies/contracts, etc., payment inquiries, received via email, or phone.
• Oversee "Service Requests", for "new business" splits, or "renewal reassignments of splits", from the different departments, as per customers request, or MGA, to reassign business to different producers/agents.
• Provide producers/agents blank contracts, commissions schedules, wire transfer forms, based on needs, and/or copies of their existing records.
• Finalize commissions processed every week, batch and send direct deposit payments to agents with domestic bank accounts, and export reports for wire payments that the Accounting Office will send to international banks.
• Generate agents' statements and schedule deliveries that will be sent to all agents included in the process.
• Oversee, and update commissions department rules & guidelines with Administration, for the Auditors.
• Prepare reports for the Accounting office and report all payments.
• Produce or help produce internal production reports.
• Perform other duties as assigned by the General Manager.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Insurance related job experience preferred.
• Bilingual (English and Spanish) orally and written needed for the position.
• Must be proficient in computer skills and have strong knowledge of Microsoft Outlook, Windows, Excel, and Word.

WORKING ENVIRONMENT:

To be successful in this position, the skills, and abilities below are necessary and should be second nature.

• Must be able to perform in a very high paced environment and professionally handle interruptions.
• Must have the ability to work under minimal supervision.
• Must be able to prioritize projects, work multiple projects simultaneously, and meet project deadlines and deliverables.
• Must possess excellent problem-solving skills and have keen attention to details.
• Must demonstrate strong written and verbal communication, interpersonal, and relationship building skills.
• Must be able to handle stressful situations appropriately.
• Must maintain confidentiality and privacy in every aspect of the job.

JOB ESSENTIAL REQUIREMENTS:

The following are job functions that an employee must be capable of performing with or without reasonable accommodation.

• Must have basic typing skills.
• Must be able to work as scheduled.
• Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met.
• Must be able to bend, stretch, reach, and sit or stand at a desk during 85% of the workday.
• Must be able to lift, stoop, and carry small equipment items and supplies, possibly weighing up to 20 lbs.

REASONABLE ACCOMODATIONS:

Morgan White Group will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job, unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to Morgan White Group.

EQUAL OPPORTUNITY EMPLOYER:

MWG is an Equal Opportunity Employer, committed to the principles of the EEOC. All employment decisions are based upon each person's qualifications, abilities, and performance. Our company works to provide an environment where human dignity prevails and all employees and applicants for employment receive equal consideration and fair treatment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.