Commercial Policy Services Specialist - DMC Insurance, Inc.

About the Company:

We are seeking an experienced, highly motivated insurance professional to join our Underwriting Operations team. The ideal candidate should have commercial P&C policy holder services experience. In addition, the ideal candidate will be committed to providing excellent customer service. Lastly, the ideal candidate will add to and bolster DMC’s unique culture – a workplace built in enthusiasm, entrepreneurship, integrity, communication, proactive problem solving, and a genuine passion for helping our customers and agents.

Responsibilities:

• Handle various rating functions & processes in order to support Underwriting with critical data necessary for their risk pricing process
• Conduct initial triage of submission applications, as well as quality review the accuracy of submission entry previously entered in the clearance and reservation system
• Order and screen miscellaneous reports needed in the rating and underwriting processes such as D&B, motor vehicle reports, loss history reports, OSHA, SAFER, business websites, etc.
• Prepare binder letters and correspondence related to policy issuance
• Issue policies, endorsements, collateral and all related forms in a timely and accurate fashion
• Ensure policy transactions are rated, booked, invoiced and issued accurately, meeting the corporate time service standards
• Create conditional, non-renewal, and/or other legal policy notices
• Prepare requisite motor carrier filings for insured customers
• Follow up with key stakeholders to ensure requisite signatures are received in a timely fashion
• Respond to broker and insured customer requests for information
• Manage customer information in multiple databases
• Maintain, organize and update customer information files
• Assist with monitoring central Underwriting mailboxes, including assigning work
• Prepare underwriting documentation forms and workbooks and enter general information, including OSHA and CAB report ordering for new business and renewals
• Support various underwriting and operations processes, including communication with outside brokers, as well as internal departments in support of the underwriting process for current and prospective clients
• Communicate, as needed, with internal departments to answer policy questions and resolve issues
• Identify and recommend opportunities to make processes more efficient

Requirements:

• Commercial P&C Policy Holder Services experience.
• Solid knowledge of ISO commercial lines policy rating and issuing transactions in corporate systems
• Bachelor’s degree preferred - relevant experience accepted in lieu of degree
• Excellent analytical, critical thinking, time management and organizational capabilities with a strong customer service focus while building solid relationships
• Intermediate to advanced Microsoft Office skills, including Word, Excel, Outlook, Access
• Ability to follow protocol with an emphasis on quality, timeliness and customer service
• Ability to learn complex rules and regulations related to motor carrier insurance