Commercial Loans Coordinator at Trustco Bank

EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. 

Job Title:  Commercial Loans Coordinator 

Reports to:  Vice President of Commercial Loans 

FLSA Status:  Non-Exempt 

Salary Grade: NE12 

Supervisory Responsibility: No 

SUMMARY: 

Under the direct supervision of the Commercial Loans Manager and Senior Officers, this position provides administrative support for the Commercial Loans Department. In addition to typing, filing, scheduling, performs duties such as coordination with outside vendors, monitors email communications, and works on special projects. The Commercial Loans Coordinator will review and track each commercial loans application to ensure adherence to the current Commercial Loans Lending policies and to comply with all appropriate regulations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors. 

• Maintain, copy, and distribute reports for officers daily and weekly to track delinquency, timing exceptions and maturity reports. 
• Prepare production reports including coordinating the gathering of accurate information from loan officers in a timely fashion. 
• Review customer files to determine what financial or other information is needed and/or required and prepare necessary correspondence to customers requesting such. This also includes directly reaching out to the customer via telephone and/or in person to collect such information. Work as liaison to other departments to ensure all departments are in receipt of needed information and vice versa. 
• Review customer files to determine compliance to timing standards, as well as review CRA and HMDA information for adherence to regulatory standards. Work directly with Loan Officers to correct or obtain sufficient information to maintain fully compliant loan files. 
• Maintain accurate logs for reporting directly to the Vice President on a weekly/monthly basis regarding Problem Loan Actions Plans having been completed, tracking violations and subsequent enforcement of Loan Covenants, receipt of updated financial information vs. what is “stale”, forced placed insurance and any other items needed for review. 
• Assist Commercial Loan Officers by providing administrative support as assigned for all aspects of the commercial lending program involving file maintenance and subsequent servicing. 
• Daily and weekly filing as needed and provide support to other departments that request commercial loan files and document/track the files when they are signed out. 
• Serve as a secondary contact point for present and potential customers. Coordinate correspondence and follow up activities, both verbal and written, between clients and loan officers. 
• Order supplies weekly as needed for the Loan Officers, as well as facilitate any e-tickets needed for Maintenance and PC issues, or follow up via telephone for escalated issues. 

REQUIRED EDUCATION/EXPERIENCE: 

• High School Diploma or equivalent education or experience. 
• Effective verbal and written communication skills. 
• Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. 
• Ability to work well independently and in groups. 
• Working knowledge with Microsoft Office Programs; Excel and Word. 

PREFERRED EDUCATION/EXPERIENCE: 

• A bachelor’s degree in a business related field.

POSITION TYPE/EXPECTED HOURS: 

This is a full time position. Office hours Monday – Friday 8:30am – 5:00pm. Evening and weekend work may be required as job duties demand. 

TRAVEL: 

Travel using personal vehicle, occasional overnight travel. Valid driver’s license required. 

LANGUAGE SKILLS: 

Must be able to speak, read, write, and understand the primary language(s) used in the workplace; bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. 
• Ability to communicate both in person and/or by telephone. 

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office/retail environment. 

OTHER DUTIES: 

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT: 

Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. 

This includes, but is not limited to, the following: 

• Hiring, placement, upgrading, transfer, demotion or promotion 
• Recruitment, advertising or solicitation for employment 
• Treatment during employment 
• Rates of pay or other forms of compensation 
• Selection for training, including apprenticeship 
• Layoff or termination 

It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.