Commercial Lines Insurance CSR - Ultimate Staffing Services

We are seeking experienced and motivated professional to join our team as a Commercial Insurance Account Manager. This role is ideal for individuals who thrive in a fast-paced environment and possess strong expertise in managing commercial insurance policies. If you have a passion for providing exceptional customer service and maintaining high-quality standards, we'd love to hear from you.

Key Requirements:

• Experience: Minimum of 5 years of agency experience as a Customer Service Representative (CSR) or similar role in an insurance office.
• Licensing: Active California Property and Casualty (P&C) license required; ongoing training to maintain the license is necessary.
• Expertise: Strong background in handling agricultural and workers' compensation accounts.
• Education: Associate of Arts degree (AA) or equivalent from a two-year college or technical school preferred.

Job Summary:
Under general direction, the Commercial Insurance Account Manager is responsible for setting up, maintaining, and renewing commercial insurance policies. This includes handling client inquiries, issuing endorsements and certificates, and maintaining accurate records. The role requires regular interaction with underwriters, claims adjusters, and other insurance personnel to deliver high levels of customer service and quality control.

Essential Duties and Responsibilities:

• Collaborate with Producers to process applications and resolve issues related to policy issuance.
• Review new, renewal, and cancellation policies to ensure accuracy and alignment with client requirements.
• Address client inquiries via phone or in person, resolving issues promptly and professionally.
• Monitor and address pending items in the management system within specified timeframes.
• Issue certificates of insurance, endorsements, and invoices for policy premiums as requested by clients.
• Communicate with clients, underwriters, claims adjusters, and insurance company personnel.
• Issue insurance binders per company policies and review loss runs for accuracy and changes in premiums or reserves.
• Participate as an active team member to achieve team goals and contribute to the organization's success.
• Perform additional related duties as required.

What We Offer:

• Competitive salary and benefits package.
• Opportunity for professional growth within a collaborative and supportive team environment.
• Continuous learning and training opportunities to maintain licensure and expand industry knowledge.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.