Commercial Lines Customer Service Representative (CSR) - The Misch Group

Company Overview: Join our dynamic team at a leading independent insurance agency located in the vibrant city of Charleston, SC. We specialize in providing tailored insurance solutions for businesses of all sizes, offering a wide range of commercial insurance products and personalized service to our valued clients. At our company, we pride ourselves on fostering a friendly and supportive work environment where every team member is empowered to succeed and grow professionally.

Position Overview: We are currently seeking two dedicated Commercial Lines Customer Service Representatives (CSRs) to join our team. This is an in-office position with regular hours from Monday to Friday, 9:00 AM to 5:00 PM. As a Commercial Lines CSR, you will play a crucial role in supporting our Directors and our clients with their insurance needs, providing exceptional service and building lasting relationships.

Responsibilities:

• Assist clients with inquiries, policy changes, and coverage questions related to commercial insurance products.

• Process policy endorsements, renewals, and cancellations accurately and efficiently.

• Collaborate with insurance carriers to obtain quotes, bind coverage, and issue policies.

• Maintain organized and up-to-date client files and documentation in our agency management system (AMS360).

• Educate clients on insurance options, coverage limits, and risk management strategies.

• Work closely with our sales team to support new business acquisition and cross-selling opportunities.

• Provide administrative support as needed, including data entry, filing, and correspondence.

Qualifications:

• Previous experience in a customer service role within the insurance industry, preferably in commercial lines.

• Proficiency with AMS360 or similar agency management systems is required.

• Strong communication skills, both verbal and written, with the ability to effectively interact with clients and colleagues.

• Detail-oriented with excellent organizational and time management skills.

• Ability to multitask and prioritize tasks in a fast-paced environment.

• Team player with a positive attitude and a willingness to learn and adapt.

• High school diploma or equivalent; additional insurance-related certifications or coursework are a plus.

Benefits:

• Competitive salary commensurate with experience.

• Retirement savings plan with employer match.

• Paid time off and holidays

• Opportunities for professional development and advancement within the company.

• Very well established and reputable agency in the SC market