Commercial Insurance Customer Service Representative - My Member Insurance Agency

If you are looking to work for a well-established, best-in-class insurance agency, then apply today! Come join an agency that is committed to helping our clients choose the best insurance coverage to meet their needs, while providing every customer with the all-star service they deserve!

If you are hard-working and have strong communication skills, then this role as a Commercial Insurance Customer Service Representative could be for you. This position provides for opportunities for personal and professional growth to continue to develop your insurance career.

**All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.**

Salary Range: $45000.00 - $60000.00 per year

Annual Base Salary Based on Experience

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Tuition Reimbursement

Hands on Training

Parental Leave

Disability Insurance

Life Insurance

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Time Off (PTO)

Responsibilities

• Foster strong relationships with current customers and Commercial Producers to maintain a high level of client retention and product loyalty.
• Efficiently manage workflows using agency's management system and procedures, ensuring thorough documentation and workload organization.
• Service existing customers with policy or service related requests, such as production of Evidences of Insurance, Auto Insurance Certificates, and insurance verification in a timely manner. Review and endorse policies correctly and efficiently to reflect the needs of the insured.
• Handle all aspects of Certificate of Insurance requests from commercial clients.
• Receive and submit claim information on customer's behalf and act as client's advocate.
• Assist in development of business relationships with insurance carrier personnel, including working with underwriters and clients to resolve any underwriting challenges that may arise.

• Great Customer Service skills
• Proficiency to multi-task, follow-thru and follow-up.
• Confident, self-starter who works well independently.
• Ability to perform at a high level in a dynamic, developing, change-embraced environment.
• Works well with other employees and is a team player with a positive attitude.
• 1+ years experience within P&C Industry is required. Property & Casualty insurance license is preferred - if not completed at time of hire, expedited completion is expected.