Commercial Insurance Customer Service Rep - Orrino Insurance Group Agency Inc.

Join Orrino Insurance Group Agency Inc., a leader in the insurance industry committed to excellence and customer satisfaction. Operating out of West Babylon, New York, we can offer a hybrid remote work environment that provides the perfect blend of flexibility and collaboration. As our Commercial Insurance Customer Service Rep, you will be the front-line ambassador of our company, empowering our commercial clients with information and support tailored to their specific needs. This role is pivotal in fostering client relationships, promoting client retention, and enhancing customer experience. We are looking for someone who exhibits a positive attitude and possesses a passion for engaging with clients, aiming for resolutions that exceed expectations.

Base Hourly of $20 to $25, based on experience.

Hybrid opportunity based on experience and production.

Salary Range: $20.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Flexible Schedule

Paid Time Off (PTO)

Inquire About Benefits

Weekends Off

Holidays Off

Responsibilities

• Client Communication: Engage with commercial clients to address inquiries, provide information, and deliver solutions to their insurance needs.
• Policy Management: Assist in managing commercial insurance policies, including renewals, endorsements, and policy documents.
• Problem Solving: Act as a point of contact for any issues or concerns, resolving them promptly and efficiently.
• Record Keeping: Maintain accurate records of client interactions and transactions in the company database.
• Relationship Building: Develop and sustain positive relationships with clients to ensure satisfaction and retention.
• Collaboration: Work closely with underwriting and sales teams to facilitate seamless service for our commercial clients.

• Experience: Prior experience in commercial and personal lines preferred.
• Communication: Strong interpersonal and communication skills with a focus on client satisfaction.
• Problem-solving: Ability to efficiently resolve client inquiries and issues with a positive attitude.
• Organizational Skills: Excellent multitasking abilities, managing client accounts and administrative tasks.
• Technological Proficiency: Familiarity with insurance software and CRM systems.