Commercial Insurance CSR - ALKEME Insurance

The Commercial Lines Insurance CSR performs the essential functions of the position, which include aiding the Sales Executive / Account Executive, as well as clients with service needs and making changes to existing accounts. This position requires specific service and marketing responsibilities, including, but not limited to service and sales delivery standards, and perform essential duties while upholding the quality and service standards developed by this agency.

Duties/Responsibilities:

Servicing/Customer Service

• Provide technical support to Sales Executive/Account Executive specifically in analyzing client needs.
• Occasionally accompanies Sales Executive/Account Executive on prospect and client meetings.
• Completes applications in coordination with Sales Executive/Account Executive, submits applications to eligible and appropriate carriers; follows up to ensure timely receipt of quotations on new and renewal business and according to agency procedures.
• Orders and issues binders, certificates, policies, endorsements, and other related items, verifies their accuracy, forwards them to client with appropriate correspondence.
• Determines if direct or agency billing is appropriate and invoices accordingly.
• Prepares summaries of insurance, schedules, and proposals.
• Reviews audits of policies, verifies accuracy and facilities corrections, as needed, between client and carrier.
• Process incoming mail and phone requests, responding promptly and appropriately within company guidelines.
• Uses agency credit and collection policy in invoicing and pursuing prompt payments.
• Determines reasons for requests for cancellations, acts to save accounts and notifies Sales Executive/Account Executive.
• Processes and following up on cancellations requests to carriers to ensure accurate and timely resolution; maintains agency in financial equity whenever possible.
• Assist clients in submitting first claims, facilitates prompt response from carrier staff and follows up on claims status, according to agency procedures.
• Identifies exposure to loss and recommends appropriate coverages in coordination with Sales Executive/Account Executive.
• Online rating of quotes.
• Orders loss runs and keeps the loss run card updated.
• Maintain accurate and current detailed information in the Applied EPIC system.

Personal and Organizational Development

• Sets priorities and manages workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
• Keeps informed regarding industry information, new product information, legislation, coverages, and technology to continuously improve knowledge and performance.
• Utilizes good communications skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the agency.
• Maintain professional, cordial, and effective relationships with clients, co-workers, vendors, and other business contacts.

Required Skills/Abilities:

• A minimum of 2+ years of Commercial Lines insurance experience.
• Must hold a valid Property Casualty Broker-Agent license.
• Ability to communicate effectively, both verbally and in writing, with others to explain complex issues, receive and interpret complex information, and respond appropriately.
• Knowledge of insurance products and usages.
• Knowledge of insurance markets and reference to markets.
• Ability to carry out complex tasks with many concrete and abstract variables.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to pull or lift up to 15 pounds at times.
• Reasonable accommodations may be made to assist individuals with disabilities to perform the essential job functions.

Note

This job description is not intended to list all the responsibilities but, to provide a general description of the responsibilities for your position. Management reserves the right to assign or reassign duties and/or responsibilities for your position at any given time to fulfill operation needs.

This is an At Will position. Employment with Alkeme Intermediary Holdings, LLC is strictly At-Will and you may quit or be transferred, reassigned, promoted, suspended, demoted and/or discharged at any time, with or without cause and with or without prior notice.