Commercial Door Project Coordinator - Alliance Door Products
Bothell, WA
About the Job
POSTION TITLE: Customer Service Representative with Alliance Door Products Seattle
ROLE: As a member of the Alliance customer service/inside sales team, the Customer Service Representative will ensure that our customers receive the highest quality service on time, every time. Alliance Door Products is a distributor of high quality residential and commercial doors and products in Kent, WA.
HOURS: Full-time, 40 hours per week, Monday-Friday (Some overtime required occasionally.)
JOB RESPONSIBILITIES
- Become a door product specialist within our team of customer service representatives
- Process customer orders, vendor purchase orders, customer calls, quotes, backorders and confirmations in an efficient and timely manner
- Professionally and courteously answer incoming phone calls
- Positively address customer concerns
- Cooperatively interact with all team members & departments to successfully meet customer needs
- Track the status of orders
- Monitor, coordinate and process order delay communication to customers
- Follow up and provide feedback for customer quotations
- Assist in creating a supportive team-oriented work climate that supports our values and enables team members to develop professionally
- Identify customer service process improvements that meet or exceed customer expectations
CORE COMPETENCIES
- Positive and engaging attitude
- Creative and solution oriented problem solving skills
- Strong written and verbal communication skills
- Exceptional customer service
- Attention to accuracy, detail, and quality
- Strong Math & Computer Skills (Word, Excel, CRM)
- Knowledge of Door Industry, Products and Services
- Provide consulting and technical assistance interpreting specifications and customer needs
- Estimating wood doors, wood frames, hollow metal doors, metal frames, hardware and other specialty products to our established customers
COMPENSATION & BENEFITS
- Competitive Compensation Depending on Experience
- Competitive Benefits Package to begin after 90 days of employment
- Paid holidays and vacation
REPORTING: The Customer Service Representative reports to General Manager/ Director of Sales.
MORE ABOUT OUR COMPANY
Alliance Door Products is one of North America's leading distributors of quality residential, commercial, and architectural doors. We are a fast growing company dedicated to a strong employee culture of integrity, responsiveness, fun, innovation and growth. For more information about Alliance Door Products, please explore our website at www.alliancedoorproducts.com.