Commercial Banking Payments Application Analyst at Randstad USA

We are currently seeking an Application Analyst III for that will be responsible for working with assigned internal clients to assist them in achieving their business objectives through effective development and support as part of the Commercial Banking Payments, Treasury Management Systems Team. Key responsibilities include managing payment systems such as Wires, Swift, ACH, instant payments (RTP, FedNow) and real-time payments. Writing specs for new application needs, implementing applications, and supporting and testing existing applications for various issues and updates. The Application Analyst III works independently with minimal guidance to contribute to the design, configuration, build, and daily support of these solutions and actively engage with business partners to solve business problems. A strong passion to continuously improve the user experience and enterprise efficiency is required, as this role will work to turn ideas into deliverables and valuable business solutions.

This resource would assist in ongoing Commercial Online Banking initiatives that have been put on hold pending resource availability. This resource will assist our Commercial Online Banking lead. Specific tasks include: - Working incoming requests for assistance from the Line of Business, reviewing information submitted by the line of business and determining if any additional information is necessary to log the case into the case management system. - Troubleshooting issues logged by recreating the issue in the test environment. - Assist in the testing of upcoming releases of the Commercial Online Banking application. - Serve as a backup to questions/issues with the Commercial Online Banking billing program. - Escalate issues to supervisors as needed. - Work with the rest of the TM IT team to update support materials and processes.

Develop in-depth conceptual and practical knowledge of appropriate software applications used and supported by the organization. Continually build product knowledge of existing product features and product requirements.

- Manage, coordinate, and provide consultative support to the day-to-day functioning of business line clients.

- Provide superior customer service to external/internal clients, including response to incidents, proactively notifying customers of issues, assessing and communicating business impact, and identifying root cause.

- Lead monitoring and testing of new releases and systems, as well as changes and fixes to existing systems, to ensure effective implementation.

- Analyzes system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.

- Communicate and addresses complex application problems/issues and planned resolution to key stakeholders, including management, development teams, end users and unit leaders.

- Clearly communicate complex technical solutions in a manner that is understandable to internal customers and other partners.

- Must be able to understand, generate, and amend technical documentation in addition to completing formal process documentation.

Facilitate enhancements in line with changing business needs

- Create and foster partnerships with internal stakeholders to develop a solid knowledge base of the business, including needs and opportunities specifically related to application/IT platform solutions.

- Formulate and define scope and objectives for changes through research and fact-finding combined with an understanding of business systems and industry standards; documents requirements.

- Research and review new or upgraded application functionality with business partners to help them prepare appropriate training and procedures updates.

- Develop and cultivate relationships with vendors and external industry contacts; work closely with vendors to ensure third party applications operate as documented.

- Provide intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.

Qualifications and Education Requirements

- Prefer experience with Treasury Management, Payment systems such as Wires, Swift, ACH, instant payments (RTP, FedNow) and real-time payments.

- 5-10 years' experience supporting the configuration and/or development of Banking or Financial Trading systems.

- Prefer experience with ServiceNow.

- Expertise with the Software Development Life Cycle and Agile.

- Ability to manage multiple concurrent projects/tasks.

- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.

- Bachelor's degree in computer information systems, Computer Science or equivalent work experience.