Commercial Banking Learning Program Manager, Associate - JPMorgan Chase Bank, N.A.

As a Learning Program Manager in Commercial Banking , you will provide project management support for front office Global Banking teams in CB. In this role you will find yourself working closely with front office partners and cross line of business partners.

Job Responsibilities

• Support the management of the entire project lifecycle for designated training initiatives
• Communicate with senior management regarding project progress and decisions; develop effective PowerPoint presentations and project update materials suitable for senior executives
• Monitor individual and team projects on an ongoing basis; evaluate progress, develop issue resolution processes and take appropriate steps for escalation if needed
• Manage team resources including team meeting agendas and calendar, website, SharePoint, Teams, learning management system and video portal
• Provide comprehensive analytical support to the CB Learning team using Excel to analyze and action survey results, training audience, attendance and program metrics
• Lead post-implementation review by evaluating project results using the Kirkpatrick model
• Identify and recommend best practices and enhancements to be included in standards and procedures for project management
• Create and maintain project plans and job aids to define purpose, roles, tasks and deliverables
• Communicate efficiently project expectations to team members and stakeholders in a timely and clear fashion

• Project management experience
• Able to work in fast paced environment while liaising with all project stakeholders on an ongoing basis
• Ability to lead and influence project teams
• Proven ability as a self-starter, detail-oriented, well organized, strong decision-making skills and able to multi-task effectively
• Excellent written and verbal communication skills
• Strong PowerPoint (including PitchPro) skills to develop presentations for all levels of management
• Ability to interpret and analyze data including use of Excel pivot tables and VLOOKUPs
• Strong SharePoint and Microsoft Teams development and maintenance skills

• A Bachelor's Degree
• Prior experience working with CB sub LOBs and front office sales functions and/or cross function support areas
• Understanding of payments products and functionality
• Experience in training and/or readiness activities
• SharePoint site ownership experience
• Experience planning both in-person and virtual training programs

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans