Commercial Account Manager - Alera Group

Zinn Insurance, an Alera Group Company is seeking a Commercial Lines Account Manager to join our Commercial Insurance Service team!

Who is Zinn?

We are a thrird generation Independent Insurance Agency, providing both Commercial and Personal Insurance solutions to the Lebanon and surrounding counties; we can create an insurance solution tailored to our clients’ individual and specific needs.  With cutting-edge technology and access to more than 60 carriers, we are positioned to provide solutions-based resources that continually meet Clients’ unique and evolving needs.

As a Commercial Lines Account Manager, your primary responsibility is to serve as the day-to-day expert on a mixed book of Commercial Lines business (premium threshold averages less than $25k) and be the primary point of contact for Clients.  The Account Manager will assist in preparing and negotiating renewal documents, maintaining client databases, records management, project-specific assignments, and other responsibilities supporting the Client.  In this position, successful candidates need to maintain a positive attitude and provide a high level of support in obtaining, maintaining, expanding, and servicing our Commercial Lines Clients.

• To take ownership and responsibility for the client relationship to assure client retention and loyalty. Oversee all aspects of client service to make sure requests are fulfilled accurately, promptly, and professionally.
•  Make sure claims are settled quickly and fairly.
• Earn the confidence and respect of the client and their management team to be the first point of contact for clients after the sale.
• Keep the Producers free to focus on attaining new clients for the team.  Support the Producers in attaining business.
• Cross Service within the department as needed.
• Grow and develop your insurance knowledge to the highest level possible.
• Make sure client’s risk exposures are identified and insurance solutions are secured and/or recommended through the risk management process.

New Business

• Prepare and market submissions for new business quotes and /or complete in-house rating when applicable.
• Compiling and reconciling carrier proposals making sure coverage was quoted as requested. If not, follow up accordingly.
• Completing proposal and compiling any supporting materials for Client presentation.
• Accompany Producer on Prospect visit as requested to introduce client service team.
• If written, oversee securing apps and documents needed to bind and issue policies. Issue binders, EPI, COI, ID cards, and any documents needed to verify coverage.
• Oversee the execution and fulfillment of any Client Service Plan.

Retention

• Oversee client service activities of assigned accounts including but not limited to:
• Initiate, screen, and prepare endorsement requests for Commercial Lines clients.
• Prepare and process cancellations when required.
• Prepare and process all requests for certificates of insurance as required within 24 hours of the request.
• Review all applications, policies, endorsements, and audits for accuracy.
• Setup and prepare new account files per agency procedures.
• Invoice all premium-bearing transactions.
• Notify producer of any unpaid audits and request appropriate actions be made according to agency collections procedure.
• Prepare account summaries as required.
• Prepare ID cards, evidence of property, certificates, binders, and/or obtain underwriter approval on manuscript endorsements.
• Deliver policies, and related documents to the insured as needed.
• Maintain suspense items promptly.
• Prepare expired policies for filing in dead files.
• Maintain all client activity in the agency automation system.
• Complete annual Account Review of exposures to align and propose coverages accordingly. Service accounts in a manner to eliminate gaps in coverage, thus reducing our E&O exposures.
• Execute the client’s Client Service Plan.
• Assist in the Risk Management and Safety efforts of the client as needed.
• Manage the renewal process to assure fulfillment of the Renewal Process.
• Secure renewal information from the client
• Coordinate the marketing of renewal and securing renewal terms from the current carrier, reconciling proposals to requested specifications.
• Evaluate loss experience and identify how the agency could assist in the mitigating reoccurrence of losses.
• Make sure claims close quickly and fairly.
• Assist in troubleshooting any service or client relations problems.
• Exit conversations with lost clients to determine why we lost business and position the agency for future opportunities to regain lost business.

• Ability to communicate orally and in writing with others to explain complex issues, receive and interpret complex information and respond appropriately.
• Ability to understand written and oral communication and interpret abstract information.
• Ability to work with others - Teamwork and collaboration
• Detail-oriented
• A desire to serve others. Service-minded.
• Ability to see next steps and to take initiative to accomplish results and work independtly.
• Ability to multi-task and manage workload.
• 2 years of Commercial Lines Insurance experience is preferred
• Property & Casualty License or must be obtained within 3 months of starting position
• Full knowledge of insurance products and usages. Adequate knowledge of rating procedures, coverages, and industry operations to effectively manage, maintain and underwrite assigned client and prospect lists.
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