Collision Center General Manager - Dimmitt Automotive Group

Company Description

Dimmitt Automotive Group has been a cornerstone of the Florida Gulf Coast and Greater Tampa Bay communities for over 100 years. Our state-of-the-art, 40,000-square-foot, Certified Collision Center demonstrates our unwavering commitment to delivering world-class service for premium vehicles. Specializing in body, paint, and collision repairs, we proudly operate the largest Aluminum Certified Collision Center on Florida’s west coast. Located in Oldsmar, our services extend throughout Tampa Bay and the Florida Gulf Coast, including Clearwater, St. Petersburg, Brandon, Port Richey, Sarasota, Wesley Chapel, and beyond.

Job Description

The General Manager is responsible for the overall operations and financial results of the Collision Center, including but not limited to operations, internal and external development, business relationships, and profitability. S/he will develop and execute strategic business plans, ensuring sustainable profitability and continued growth. 

• Oversee daily operations of the auto body shop, ensuring smooth workflow and efficiency.
• Implement and maintain operational systems, processes, and best practices to meet business goals.
• Manage the scheduling and coordination of repair jobs to optimize productivity and customer satisfaction.

Team Leadership & Development

• Recruit, train, and manage staff, including technicians, estimators, and administrative personnel.
• Foster a culture of professionalism, teamwork, and continuous improvement.
• Conduct performance evaluations, set goals, and address any staffing challenges.

Financial Management

• Prepare and manage budgets, including cost control, expense tracking, and revenue targets.
• Analyze financial performance and develop strategies to maximize profitability.
• Collaborate with the ownership team to forecast growth and set long-term goals.

Customer Relations

• Ensure exceptional customer service by addressing client concerns and maintaining high satisfaction levels.
• Develop and implement strategies to enhance customer retention and loyalty.
• Oversee and resolve escalated customer issues promptly and professionally.

Business Development

• Build and maintain relationships with DRP partners, insurance companies, and suppliers.
• Drive marketing and promotional initiatives to attract new customers.
• Monitor market trends and competitor activities to identify opportunities for growth.

Compliance & Safety

• Ensure compliance with local, state, and federal regulations related to the automotive repair industry.
• Maintain a clean, safe, and organized work environment for staff and customers.
• Oversee the adherence to quality assurance and safety protocols.

Qualifications:

• High School diploma or equivalent / College degree in a related field highly preferred
• Five years minimum experience managing operations of a Certified Collision Center
• Proven record of success with sustaining profitability and market growth
• Ability to manage operational budgets and meet financial targets.
• Working knowledge of CCC One estimating platform and management system
• Working knowledge of autobody repair methods
• Excellent communication and managerial skills
• Advanced skills in Microsoft Office, including Word, Excel, Outlook and PPT

• Valid in-state Driver's license and clean driving record

Benefits

Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:

• Medical  
• Health Savings Account
• Telehealth
• Dental  
• Vision  
• Basic Group Life and AD&D – Employer Provided
• Voluntary Life Insurance – Employee / Spouse / Child(ren) 
• Long Term Disability 
• Short Term Disability  
• Accident/Critical Illness
• 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years

Wait, there’s more!

• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Associate Discounts on Vehicle Purchases, Parts, and Service