Collision Center Estimator - Precision Toyota of Tucson

The Estimator is responsible for generating the gross sales of the company’s business.  They must have complete knowledge of estimating and the claims process. They must also possess excellent negotiating, sales, and communication skills.  The Estimator must possess a positive attitude toward customers and employees and portray a professional business image.

This position involves a great deal of contact with the public.  For this reason, they must be friendly, accommodating, cheerful, well-groomed, and helpful.  These qualities are essential to achieving an acceptable closing ratio and customer satisfaction index (CSI).

As the old saying goes, “You never get a second chance to make a first impression.”

Following, but not limited to, are the duties and responsibilities of the

Collision Center Estimator:

• Providing excellent Customer Service.
• Greeting customers, maintaining a conversation, and educating all customers about the claim and repair process when they come in for an estimate.
• Speak to and offer assistance to anyone waiting in the office (i.e. coffee, soft drinks).
• Managing and maintaining all DRP’s, including following up with prospective DRP relationships.
• Writing estimates of damage ensuring estimates are written to company standards to limit any supplements and maximize profits.
• Maintaining a minimum estimating closing ratio of 75%.
• Reviewing and explaining estimates with customers, providing the customer with a copy of the estimate, and referring them to the Customer Service Representative for scheduling the repair.  The Customer Service Representative will give them a target delivery date. If the Customer Service Representative is not here, then the estimator will schedule the repair.
• Obtaining repair authorization as needed (closing the sale).
• Negotiating repair costs with Insurance Appraisers.
• Managing all supplements and reinspections throughout the repair process, documenting with images, this includes the taking of images and storing of images.
• The following up and documentation of supplement items reported by technicians.
• The adding of correct labor charges to RO at the moment of authorization.
• The coordination of notifying the parts manager of supplement parts that need to be ordered.
• Communicating any repair status changes to Management and Customer Service Representatives and documenting this communication in notes.
• Requesting authority from the customer and insurance representative for the change in any repair process.
• Responsible for seeing that any special requests or repair procedures from the customer or insurance company as well as any promises made by the company will be noted on the estimate notes and work order.  This includes prospective customers.
• Noticing and offering free courtesy repairs to aid in selling a non-committed prospect.
• Adhering to insurance company policies.
• Monitoring repairs throughout the repair process to ensure a quality repair and that our customer's needs will be met or exceeded.
• Upselling non-accident related damage when found during the estimating process or vehicle check-in on outside repair estimates.
• Checking estimates and vehicles for special circumstances such as dents/chips in blend areas, worn tires prior to accident, dents in adjacent panels, etc. This will give an opportunity to give an estimate and get the ok for customer pay repairs, saving delays in the repair process later.
• Participating in the daily production meetings.
• Maintaining a clean and orderly work area.
• Observing all safety procedures.
• Before delivery of the vehicle, review and finalize all billing documentation, including supplements, invoices, and any special correspondence to be sure that everything is in order before notifying the customer.  This is necessary to have time to receive authorization on supplements from insurance companies that we do not have relationships with before the car leaves our shop.
• Closing and archiving completed ROs and moving preliminary estimates to storage.
• Review estimates and supplements for maximum allowable hours.
• Estimator will serve as a backup for Management and Parts Manager and assist them as needed.
• The estimator will request backup from Management when the workload becomes excessive.  This would maintain quality estimating and attention to the client.
• The estimator will be responsible for checking our stock parts when we need LKQ parts in a job.
• The estimator will be responsible for keeping abreast of all new estimate techniques and processes.
• Maintaining accuracy of data input including typographical errors.
• Maintaining completeness of owner and vehicle data entry.
• Acting as the contact for our customers with future concerns, problems, or additional services.
• The use of judgment in matters affecting the quality of Collision Center repairs.
• The use of judgment in matters affecting the profitability of a job.
• The continuous search for “not included items” and any other areas of lost revenue.
• The estimator will take photos of parts to be ordered when writing direct repair.

WE OFFER:

• 401(k) with company match
• SUNDAYS OFF!
• Medical insurance, including Flexible Spending Accounts and Dependent Care Flexible Spending Accounts
• Dental Insurance
• Vision Insurance
• Short-term and long-term disability insurance
• Life insurance

ABOUT US:

At Precision Toyota of Tucson, we're not just a leading Toyota dealership; we're pioneers in shaping the automotive sales landscape since our founding in 1954. 

Our mission is to challenge industry clichés and create the dealership of the future - one that radiates hospitality to our guests while our team works together with integrity, intelligence, and drive. We firmly believe in the transformative power of these values to redefine customer experience and business success in the automotive world. 

Our company handbook opens with a clear manifesto: "One of the qualities we value most is honesty. The automotive industry has traditionally prioritized profit over trust. We think this is short-sighted and backward. We know that honesty fosters lasting relationships that can pay valuable dividends over time." 

We're seeking like-minded individuals who are eager to contribute to this vision, using their intellect and initiative to propel us forward on this journey of innovation and ethical business practice.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.