Collision / Body Shop Receptionist - Hendrick Automotive Group

Location: 1624 Montgomery Highway, Hoover, Alabama 35216

At Hendrick Collision center Birmingham we pride ourselves on delivering top-notch collision repair services to our customers. Our team is dedicated to quality, efficiency, and exceptional customer service. We are currently looking for a passionate and motivated Customer Service Representative (CSR) to join our collision repair team and be the welcoming face of our business.

Key Responsibilities:

• Customer Interaction: Greet customers warmly and provide assistance, answering inquiries about services, repair status, and insurance processes.
• Appointment Scheduling: Manage appointment bookings, confirmations, and follow-ups for vehicle repairs and estimates.
• Claims Coordination: Work closely with insurance adjusters, customers, and technicians to process claims and ensure timely updates.
• Estimate & Invoice Management: Prepare, explain, and clarify estimates and invoices for customers.
• Data Entry & Documentation: Accurately input customer and vehicle information into the system and maintain organized records.
• Communication: Keep customers informed of repair progress, timelines, and any potential changes.
• Support: Provide general administrative support for the collision repair team as needed.

Skills & Qualifications:

• Customer-Centric Mindset: Friendly, positive attitude with excellent communication skills.
• Organizational Skills: Strong multitasking abilities and attention to detail.
• Problem-Solving: Ability to handle challenging situations with professionalism and find solutions that benefit the customer and team.
• Technical Savvy: Familiarity with collision repair management software and standard office tools (Microsoft Office, etc.).
• Experience: Prior experience in a customer service role, especially in automotive or collision repair, is a plus.
• Team Player: Works well in a fast-paced environment and supports team goals.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o   GED

√   High School Diploma

o   Associate Degree

o   Bachelor Degree

o   Master Degree

o   Doctorate Degree

Desired Work Experience:

√   up to 3 years

o   3-5 years

o   5+ years

Education/Experience:

Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.

Computer Skills:

Basic computer skills to utilize the timekeeping system.  Basic knowledge of Microsoft Office Products.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance.  Scheduled shifts may include evening hours, weekends, and some holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.

Environment Demands:

Duties are performed primarily at a desk in an office setting.  Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos. 

Math Ability:

Ability to add, subtract, multiply and divide. 

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.  This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.