Collector - ATL - FFAM360 Heathcare

Job description

Job Summary: The Recovery Specialist is responsible for initiating the appropriate action to recover outstanding claim balances by contacting consumers utilizing our state-of-the-art contact solution.
work closely with Insurance Claim Specialists in completing claims billing and follow-up activities.

Job Duties-– The duties of this position include but are not limited to the following:

• Respond to inquiries in a timely and effective manner and treat customers fairly and

consistently * Negotiates account settlements within established guidelines

• Answer telephone calls regarding account inquiries and payment of claims Skills
• Strong listening skills must be able to listen and take directions
• Strong negotiation skills
• Basic computer knowledge- excel and word
• Ability to work well in a team setting

Qualifications Satisfactory preliminary criminal history background check determination and a satisfactory drug screening. The ability to perform this job successfully and perform each duty essentially. Previous experience in third-party collections and/or related industry preferred but not required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This includes high-volume phone calls and/or correspondence to assigned customers in a fast-paced, goal-oriented damage recovery and subrogation department. The Recovery Specialist will * have Working knowledge of the FDCPA, State Collection Laws, HIPAA, and how they fit within the recovery management cycle in relation to auto damage claims and subrogation.

• Update customer information such as phone numbers, e-mail, and address education and/or Experience The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED. This role requires a six months minimum

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance
• Work from home

Physical setting:

• Call center

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Negotiating Payments: 1 year (Preferred)
• Debt Collection: 1 year (Preferred)

Work Location: Remote