Collections Supervisor from PruTech Solutions Inc
Brooklyn, NY 11201
About the Job
Job Title : Collections Supervisor'
Client : NYC City
Duration : 5 Years
Location : Brooklyn, NY / Onsite role
Timings : 8:00 AM - 5:00 PM EST.
Collection Supervisor
Client : NYC City
Duration : 5 Years
Location : Brooklyn, NY / Onsite role
Timings : 8:00 AM - 5:00 PM EST.
Collection Supervisor
The person in this position is responsible for managing all functions in the Collection units. The collection unit is responsible for collecting unpaid Transit Adjudication Bureau summonses.
Job Responsibilities:
• Ensures efficient operation of the unit and manage the daily workflow
• Plan, organize, direct, and manage daily activities of staff
• Conduct agent live call monitoring and evaluations. Provide constructive feedback
and coaching
• Manage AVAYA CCE Dialer including loading campaigns, monitoring campaign
completion and agent call numbers
• Prepare and analyze of various reports regarding agent statistics, income execution
production and revenue generated from collection and enforcement activities
• Monitors the process of Income Executions (wage garnishments) for outstanding
judgments
• Ensures the accuracy of information subpoenas for employment verification
4/29/21
• Verifies employment and Social security data for Income Executions including
research on Lexis Nexis
• Interacts with various New York City Marshals regarding inquiries and resolution
of outstanding issues
• Review and update procedural manuals for Collection and Enforcement units
Qualifications:
• Bachelor’s degree required
• Supervisory and/or operations experience with the ability to successfully manage
and train staff
• 2-3 years of collections or customer service experience with a corporate or
government agency
• Strong communication and interpersonal skills, both written and verbal
• Strong analytical skills with the ability to simultaneously balance multiple
tasks/projects, prioritize tasks and adhere to deadlines
• Debt collections experience in a call center environment
• Excellent computer skills (MS Word, MS Excel, MS PowerPoint)
NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
NOTE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Salary
30 - 33 /hour