Collections Specialist - Advanced Urology
Snellville, GA 30078
About the Job
Dr. Jitesh Patel started Advanced with one goal in mind – to do the right thing. We aim to continue that mission here every day. We know that our employees are what makes the difference in the care of our patients – and we always put our employees and our patients first.
Come work with a purpose and with colleagues who care about you. Grow to your full potential and enjoy the reward of providing compassionate and personalized healthcare.
What we offer:
- A great place to work!
- Dedicated to work life balance
- Great hours Monday-Friday (NO nights, NO weekends, NO holidays)
- Paid time off that increases with tenure
- Committed to growth and development:
- Education programs that include tuition, certification and license reimbursement
- Cross training programs for OR RNs and Medical Assistants
- Passionate about our employees:
- Employee appreciation and years of service programs
- Health, dental, vision, life, disability and 401(k)
- 8 weeks paid maternity/new mother’s leave program
- All over Metro Atlanta! With 15 locations in metro Atlanta, we are sure to have something close to home
Who you are:
- Driven by a desire to make a difference.
- Passionate for providing superior healthcare
- Committed to serving our patients
- Dedicated to teamwork
- Positive, Innovative, and Resourceful
MISSION
The Collections Specialist is responsible for performing progressive collection steps to discuss and clear balances on multiple accounts while matching high-quality clinical care with a complimentary billing and collections service, that enhances the patient experience.
OUTCOMES
- Identifies patients who require financial counseling intervention, obtains necessary financial data to set up patient payment arrangements when needed, and coordinates classification for bad debt and charity.
- Communicates organization's financial policies to patients, while serving as a patient advocate during the cycle of the account.
- Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, account and claims follow-up to ensure maximum entitled reimbursement.
- Provides information regarding resources for patients who need financial help with compassion
- Coordinates activity with collections staff to ensure Coordination of Benefits, and patient balance billing
- Pursues billing secondary insurance or billing the patient and applies appropriate allowance and adjustments
COMPETENCIES
Job Related Competencies:
- Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Persuades: Using compelling arguments to gain support and commitment of others.
- Resourcefulness: Securing and deploying resources effectively and efficiently.
- Drive Results: Consistently achieving result, even under tough circumstances.
Cultural Competencies:
Advanced Values:
- People
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
- Heart
- Patient Focus: Building strong patient relationships and delivering patient centric solutions
- Service
- Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
- Excellence
- Cultivates Innovation: Creating new and better ways for the organization to be successful
Behaviors:
- Being Resilient:
- Rebounding from setback and adversity when facing difficult situations
- Self-Development:
- Actively seeking new ways to grow and be challenged using both formal and informal development challenges
- Optimizes Work Processes:
- Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
- Professional Communication:
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone
QUALIFICATIONS
Basic Qualifications:
Education:
- High School Diploma or Equivalent
Previous, Job Relevant Work Experience:
- 4+ years of experience in healthcare-related field or setting
- Knowledge of Medicare, Medicaid, and other contract payers (HMO, PPO)
Preferred Qualifications:
Previous, Job Relevant Work Experience:
- Previous experience in Clinic, ASC or Hospital setting
- Working knowledge of E-clinical Works, Waystar, or Trizetto systems, or equivalent EHR/ Clearinghouse system preferred
Credentials/Licensures:
- Certified Patient Account Representative (CPAR)