Collections Specialist at Insight Global

Job Description/Responsibilities

• Collect on customers’ accounts, both past due and proactive collections, by working and clearing UDM Worklist daily.
• Handle incoming calls and emails from customers regarding their invoices, including documenting the communication with the customer and responding appropriately.
• Notify the Credit Analyst, Sales, and RBC of any ongoing payment issues with a customer’s account.
• Recommend accounts for bad debt provision and/or third-party collections.
• Identify, research, and distribute disputed invoices
• Coordinate with internal departments to ensure they are resolved.
• Research and resolve short and partial payments.
• Complete Online billing as required by customers.
• Submit and Process Credit Memos on Customer Accounts.
• Process Credit Card Payments.
• Back-up Credit Analyst as required.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
• Portfolio management of 400 – 700 active customers ranging $100-$1M at any given time.
• Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions and look beyond single solution answers.
• Sign off on conditional/unconditional lien releases.

Must have:

• 3+ years' experience within collections (B2B or commercial collections experience)
• Associates degree or equivalent experience (5-6 years collections experience)
• Customer-service oriented
• Verbal and written communication skills
• Display organizational, interpersonal, analytical, and decision making skills
• Proficient within Microsoft Office, including Word and Excel
• Strong sense of urgency - ability to accommodate to quick requests