Collections Specialist at The Planet Group

Seeking a full-time Corporate Collections Specialist. This position is located at our office in Peoria, IL. The duties of a Corporate Collections Specialist include collection calls and/or correspondence in a fast-paced, self-starter, goal oriented AR collections department.
Key Responsibilities:

• Responsible for collecting on past due accounts which includes monthly monitoring of the aged trial balance, monthly distribution of client private statements on all open balances, making personal calls to self-pay clients, sending collection letters to clients, and utilizing collection agencies when all other internal efforts have failed.
• Providing customer service regarding collection issues, process and review account adjustments, resolve client discrepancies and short payments.
• Accountable for reducing delinquency for assigned accounts.
• Responsible for utilizing any on-line devices such as web sites for billing and or collection purposes.
• Responsible for maintaining files in a neat and organized manner including entering documentation (notes) into the appropriate system thereby memorializing what efforts have been expended on a specific account.
• Responsible for adhering to company policies and procedures.
• Establish and maintain effective and cooperative working relationships with corporate and facility staff.
• Additional duties as assigned.

Essential Functions:

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• Processing monthly appropriate reporting
• Manage and handle small claims cases from start to finish
• Manage and handle all communication with outside collections agency
• Draft promissory notes and voluntary liens once payment plans are established
• Prepare and submit claims against open estates
• Collections audits
• Monitor cases and issues in corporate email groups
• High volume phone calls to assigned delinquent accounts
• Reconcile account disputes as they pertain to payment of outstanding balances that are due
• Provide excellent and considerate customer service to facilities, families and residents.
• Internal and External customer interface
• Participate in team planning meetings
• Meet defined department goals and activity metrics

Required Skills & Qualifications

• High School Diploma or Equivalent
• 2-3 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Computer Competency – thorough familiarity with Microsoft Office is helpful, as is a willingness to master industry-specific software
• Ability to work with little supervision
• Ability to accurately organize multiple tasks and maintain due dates in a busy environment.