Collections Specialist - Phoenix Textile Corporation

WHO WE ARE

Phoenix Textile Corporation is one of the nation's leading providers of textile products and services for senior living and hospitals.

Since 1983, Phoenix Textile has been working with long-term, acute, and institutional facilities across the country to promote nurturing and healing environments. We understand the rapidly changing healthcare industry and remain committed to providing our customers with the right solutions to meet their needs.

WHO WE ARE LOOKING FOR

Our company is currently in search of a motivated and detailed individual to join our Credit & Collections Team. Responsible for direct contact with the debtor via the telephone and through written correspondence. The Collector will also be responsible for maintaining consistent contact with the customer for the purpose of status reporting as to the progress of the collection.

WHAT YOU WILL BE DOING

• Identify changes in payment and communication trends which may indicate increased risk and communicate this to credit management.
• Identify root cause for delinquency and implement plan to eliminate.
• Responsible for proactively ensuring that invoices have been sent successfully and that the customer has scheduled timely payment.
• Thoroughly note all collection activity and follow up on item until final resolution is complete.
• Initiate collections of past due items via telephone and email in order to reduce past due balances.
• Work with Sales department and other company contacts to resolve invoice issues which prohibit or may prohibit prompt payment from a customer.
• Perform other related duties as assigned.

QUALIFICATIONS AND EXPERIENCE WE ARE LOOKING FOR

• Ability to interact with customers and company personnel in a manner that promotes customer retention and creates a positive work culture reflective of Phoenix's commitments.
• Time management: the ability to organize, prioritize and manage multiple priorities.
• Use rigorous logic and methods to solve difficult problems. Must possess the ability to foresee, react, and offer solutions; probe for hidden information; analyze and look beyond single solution answers.
• Ability to effectively communicate both in an oral and written manner.
• A thorough understanding of computer software and programs and the effective use of these computer skills. Experience with and the ability to effectively use Microsoft Office Suite, particularly Word, Outlook, and Excel are required.
• Goal/results oriented
• Likes to work in a collaborative manner
• Ability to perform successfully with indirect supervision; self-starter/self-motivated and persistent
• Accepting of performing repetitive tasks on a daily basis

WHATS IN IT FOR YOU

• Comprehensive health and wellness benefit package which includes:
  • 3 tiered health insurance
  • Dental insurance
  • Vision insurance
  • Short and long term disability insurance
  • Group Term and voluntary life insurance
• 401(k) retirement plan which includes a 25% on the first 10% of deferrals and profit sharing
• Generous PTO program
• Casual dress
• Opportunity to be a member of an upbeat, supportive and high performing team

Phoenix Textile Corporation is proud to abide by the requirements of 41 CFR 6-1.4(a) , 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, protected veteran status or disability.

If assistance is needed in applying for employment, please contact our Human Resources Department by email or by phone at 636.542.5702.

Candidates who receive an offer of employment will receive a conditional offer of employment contingent upon satisfactory completion of requisite criminal background check process and drug screen.