Collections Specialist - The Staff Pad

Qualifications:

• The ideal candidate for this position will have a minimum of 3 years of experience in Collections or Accounting related position with experience in an Accounts Receivable/Collections role.

• Experience with invoice delivery via customer web portals.

• Experience with large ERP systems, preferably Microsoft Navision or Business Central.

• Knowledge of Microsoft Office (Outlook, Word, Power Point, Excel).

• Must have attention to detail with an eye for accuracy.

• Effectively communicate with customers and co-workers both verbally and written.

• Strong interpersonal and organizational skills.

• Demonstrate personal excellence including punctuality, integrity, and accountability.

• Work well in a team environment and support others within the group.

• Ability to work within a fast-paced environment and meet required deadlines.

• Strong sense of urgency to address internal & external escalations as well as high profile and/or complex situations in a timely and accurate manner.

Essential Job Duties and Responsibilities:

Ensure collections are handled accurately and timely for the portfolio under your responsibility, which includes but is not limited to:

• Reviewing open accounts to identify collection opportunities.

• Make outbound collection calls in a professional manner while keeping and improving customer relations.

• Escalate client-billing problems to billing personnel, applying good customer service in a timely manner.

• Collect customer payments in accordance with payment due dates.

• Identify issues attributing to account delinquency and discuss them with management.

• Review and process contract invoices in designated ERP system.

• Delivery invoices to clients via email, portal upload, mail.

• Process credit memo and/or credit & rebill as required.

• Effectively communicate with Operations, FP&A, Collections with intention to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent an accurate and timely invoice to the clients.

• Assist with audit requests.

• Research escalated items to provide resolution.

• Ad hoc projects, as needed.

• Review and monitor assigned accounts and all applicable collection reports.

• Provide timely follow-up on payment arrangements.

• Mail/Email correspondence to customers to encourage payment of delinquent accounts.

Benefits

Why We're a Better Place to Work

• Competitive compensation

• Health insurance and medical coverage benefits (Medical, Dental, Vision, Disability, and Life Insurance.) • 401(k)

• Paid time off, including 9 Company-paid Holidays

• Stocked breakroom with a variety of snacks and beverages

• Discounted fitness memberships through health provider