Collections Specialist - Eco-Life Employment Group

Looking for a rewarding career in customer service and collections? Eco-Life Employment Group is hiring 40 Collections Specialists in Houston, TX. Join our dynamic team to handle escalated accounts, payment plans, and EZ TAG maintenance while ensuring PCI compliance. You'll work in a professional office environment, building your expertise in client products and services. With competitive goals and opportunities for growth, we're looking for candidates with strong customer service skills and experience in collections or call centers. Apply now and become part of a supportive, equal-opportunity workplace!

Positions: 40
Location: Houston, TX
Reports To Position: Collections Lead, Collections Supervisor Supervises
Position: N/A

General Summary

A Collections Specialist builds professional rapport and provides excellent customer service to all inquiries such as escalated account negotiations, payment plans, the administrative hearing process, EZ TAG fulfillment, and EZ TAG account maintenance. Must maintain Payment Card Industry (PCI) compliance as it relates to collecting and processing payments. This position is required to meet defined quantitative and qualitative performance targets to maintain operational standards. The Specialist increases and maintains expert knowledge of client products and services. Provides assistance to multiple third party collection agencies, including the County Attorney's Office (CAO).

Duties & Responsibilities

• Using available resources along with defined Collections and EZ TAG research procedures, establishes a professional, friendly rapport with customers by responding timely and accurately to all inquiries with regards to violation collection notices, disputes, de-escalations, scheduled or missed hearings, block registrations, payment plans, negotiations, CAO settlements, tag fulfillment, and EZ TAG account maintenance.
• Performs duties related to the administrative hearing process to include creating, preparing, and maintaining pre/post dockets while providing assistance to the HCAO.
• Maintains PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
• Meets daily qualitative and quantitative targets to maintain operational standards.
• Reconciles payments, toll tags, and prepares end-of-day reports as specified per section.
• Builds expert and dynamic knowledge of client products and services; keeps abreast of all procedural and product updates and implementing as directed.

Knowledge, Skills and Abilities

• Ability to speak clearly, correctly and listen effectively.
• Knowledge of basic math.
• Working knowledge of personal computers and related software; Microsoft Office including word processing, spreadsheets, and databases.
• Must possess keyboarding skills of 30 wpm and 10-key touch.
• Strong customer service skills with expertise in de-escalations and negotiations. 
  Ability to work in a team environment and be open to change.
• Ability to maintain confidentiality.
• Knowledge of state statute and requirements for toll violation and collection processes.

Work Environment

Locations are physically comfortable within an office environment, individual has discretion to sit, stand, etc. Travel to and from different worksites may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.

Required Education / Experience

High School diploma or G.E.D. equivalent from an accredited institution. Minimum two (2) years of experience in customer service/relations and or call-center environment.

• Collections Specialist I - 0-1 year of collections and/or violations experience.
• Collections Specialist II - 1-3 years of collections and/or violations experience.
• Collections Specialist III - 3 years of collections and violations experience.

Other Duties

This Job Description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Management may, at its discretion, assign, or reassign duties and responsibilities to this job at any time.

Equal Opportunity Statement

Eco-Life Employment Group  is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, pregnancy, disability, genetic information, or any other protected class in accordance with applicable federal and state laws.

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