Collections Specialist - American Pest

Celebrate 100 years in business with us in 2025!

*This is a Hybrid role with work from home and at least 2 days in the office per week*

At American Pest, we celebrate diversity and welcome individuals from all walks of life to join our team. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

If you love a fast-paced, team-oriented working environment, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Collections Specialist to join our team. This is a collections role for someone looking to follow-up on past due balances in a helpful and understanding way, without harassing our customers. In short, we need the most professional, attentive, driven, and upbeat Collections Specialist we can find. Hopefully, that's you!

We offer a stable career opportunity with a company that is growing daily. In fact, we've tripled in size over the last 4 years and with that kind of growth many doors are opened to bring in great new people that will help support that kind of rapid expansion.

What You'll Get... We want to help our employees build a great career and a great future. At American Pest, you'll have access to these great benefits!

Health and Well-being:

• Cigna medical, dental, and vision insurance options including EPO & PPO
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• Paid training
• Paid time off and eight paid holidays
• A peer-to-peer employee recognition program
• Opportunities for advancement

What You'll Do...The Collections Specialist for American Pest works closely with the accounts receivable (AR) team and collaborates with other departments to ensure overdue balances from our commercial and residential customers are collected in a timely manner. This role includes making outbound phone calls to customers, running reports in PestPac, and tracking collection efforts. You'll also send notices of upcoming and past expiring credit cards, provide outstanding customer service regarding collections issues, and work with the AR Manager to develop ways to improve collections issues.

Who You Are... So, what does it take to be successful as a Collections Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...

• Two or more years of administrative/office experience (call center experience preferred)
• Experience using MS Windows/Office and cloud-based software
• The ability to multi-task and thrive in a fast-paced environment while remaining customer-focused
• The ability to work well under pressure of deadlines
• Strong verbal and written communication skills
• The ability to quickly learn multiple web-based software programs necessary to the essential job functions and cross-department communications
• The ability to learn and retain intermediate to advanced pest control industry knowledge through company-provided online, field, and classroom training
• Strong data entry skills and a high level of accuracy
• The ability to be a positive, professional, upbeat, team player
• Strong follow-up skills, high attention to detail, and a desire for getting things right
• The ability to concentrate for extended periods of time
• A desire to work as part of a team and to provide backup when necessary for team members
• Concern for helping people and an aptitude for making people feel important and valued
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.
• A high school diploma or equivalent

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our four office locations in Fulton MD, Springfield VA, Richmond VA, or Troy VA
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled

American Pest is a Drug-Free Workplace