Collections Specialist - ICBD Holdings LLC

Exact Billing Solutions is a unique team of medical billing professionals specializing in the substance use disorder, mental health, and autism fields of healthcare services. We have extensive industry knowledge, a deep understanding of the specific challenges of these markets, and a reputation for innovation. With our proprietary billing process, EBS is the oil that brings life to the engines of its partner healthcare companies.

Are you an experienced behavioral health collections professional ready to take your career to the next level with a growing, fast-moving company? You could be our Collections Specialist-Behavioral Health, responsible for effective communication and coordination with insurance companies and clients to obtain the maximum benefits for clients.

We work with multiple expanding clinic locations, so timely collections are critical to our operations. The work you will do can make a real difference in the lives of client families and kids by allowing our partners to open clinics where they are desperately needed.

• Maintain effective communication with third-party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction
• Monitor and create reports on key metrics such as cash collections, days outstanding, unbilled claims, denials, daily census, etc.
• Status claims and add notes in the patient accounting system (CollaborateMD)
• Escalate any payor or client claim issues to department leadership
• Establish/maintain effective communications with the leadership team to ensure that all third-party guidelines are satisfied
• Update patient demographics and insurance information as needed

• Behavioral health out-of-network billing: 3 years of experience
• Knowledge and experience with CollaborateMD EMR and billing software programs
• Experience with ABA therapy preferred
• Willingness to submit to drug and background screenings

• Proficiency in Microsoft Excel to maintain and interpret comprehensive reports crucial for operational insights.
• Ability to be proactive and dependable.
• Problem-solving skills.
• Team-player attitude.
• Capable of learning quickly.
• Ability to manage a steady and high-volume workload with efficiency.
• Excellent verbal and written communication skills.
• Strong organizational abilities.
• Accurate, thorough recordkeeping skills.
• Telephone communication skills.