Collections Specialist - Yamaha Motor Corporation, U.S.A.

Yamaha has an exciting opportunity for a Collections Specialist to join our Finance team in Cypress, CA. The Collections Specialist will be responsible for collecting and handling past due accounts, secure collateral and/or cure delinquency. This role will also perform basic skip-tracing with the use of internal and external skip-tracing tools to reduce or prevent losses. Will also assist with insurance claims calls.

What you'll be doing:

• Handle inbound and outbound calls for past due accounts, while maintaining composure and professionalism. Collect and negotiate payment arrangements to cure delinquency.
• Interface with servicing vendor to ensure coordination of collections efforts and communication of payments received.
• Assist with right to cure notices, NOI's, deficiency letters and other correspondence.
• Assist with insurance and GAP claims.
• Understand and adhere to company policies and procedures. Comply with all state, federal laws and regulations with regards to appropriate contact/dialogue with consumers.
• Assist back-up for the Recovery, Repossession and Remarketing Administrator.
• Other duties assigned by Management.

What you'll need to be successful:

• Associates degree or equivalent combination of education/experience
• 5 years of experience in collections, skip-tracing in Powersports and/or Auto finance industry preferred
• Strong knowledge of FDCPA, FCRA and multi-State repossession laws
• Strong written and verbal communication skills. Proficiency in MS Office (i.e., Word, Excel, Power Point, Outlook, etc.)
• Strong negotiation and persuasion skills
• Ability to handle difficult conversations, have patience and ability to manage stress
• Ability to prioritize, multitask, meet deadlines with accuracy and adapt quickly to changes in a fast-paced environment
• Ability to act quickly in decision making by using good judgement
• Problem solving skills

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!

What's in it for you:

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5-hour workweek
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term Disability
• Student Debt Repayment Benefits
• Ability to borrow Yamaha product

Pay:

$48,207 to $58,150

Yamaha intends to offer the selected candidate base pay dependent on job-related experience. Base pay is part of Yamaha's Total Reward program, our Talent Acquisition Team will share more details as candidates progress.

Reports to: Department Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.